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We visit healthcare and community settings to talk to people about their experiences with health and social care and capture those experiences with our feedback survey. Following a visit, volunteers input the feedback into a database. Those looking for further skills and development can get involved in analysing the data collected and help create charts and written content for our quarterly Patient Experience Report. Tasks include: ● Visiting health and care and community venues to talk to people and gather feedback. ● Carrying out telephone engagement to capture people’s feedback. ● Collecting online reviews of relevant services from google, nhs.uk, and other review sites. ● Inputting patient experience feedback into a database. ● Analysing patient experience feedback. ● Producing infographic summary reports, highlighting, and simplifying the key findings from our Patient Experience Report.
● Aged over 18. ● Able to travel to and around the borough. ● Confidence in speaking with strangers. ● Friendly, approachable manner with good verbal communication and listening skills. ● Awareness of personal and professional boundaries.
● Incredibly social role, where you meet and work with lots of other people ● Join a network of over 300 volunteers ● Gain access to our training hub and develop yourself further ● Our volunteers receive priority job alerts for internal paid roles ● Travel expenses covered
Ideally, you will volunteer for a minimum 4 hours a week.
