Back
The Wellbeing team phones clients of Age UK Islington and check on their welfare. Social isolation is a big issue in our society and through having a conversation, you’ll be able to pick up on if the person is lonely or struggling at all with any areas of their lives: getting out and about, looking after themselves, their homes etc.
A specially designed app will guide your conversation, and you’ll record key information from the conversation on the app. We can then pick this up and link people into social activities and other support available. As a wellbeing caller you need to enjoy chatting to people from all backgrounds, have lots of empathy and patience. What you will do • Phone clients of Age UK Islington (AUKI) to complete a wellbeing check. • Log details from the call on our Customer Relationship Management (CRM) system using the clients’ own words • Flag up anyone that may need more assistance or further access to services.
• Being part of a friendly team of employees and volunteers • Developing communication skills by talking to clients on the phone, sometimes having difficult conversations, but also hopefully gaining a sense of having brightened someone's day • Insight into the issues that clients of Age UK Islington are facing • Insight into the work of Age UK Islington & partner organisation services • Knowledge of our CRM system Dynamics 365 • Access to Tempo Time Credits You will also be invited to volunteer socials, receive newsletters and invites to join other events and further training.
Due to the training involved we are looking for a commitment of 3-4 hours per week for at least 6 months.
