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Core Arts is a not-for-profit Social Business. Based in Hackney, we promote positive mental health and wellbeing through a college-like environment of creative learning. Providing quality education, training, employment and social enterprise initiatives that enable people who experience mental health issues to overcome barriers, fulfil their potential and participate fully in their community. We are looking for a volunteer to assist with the smooth running of the reception area at Core Arts. To make sure that members and visitors feel connected and welcome to the centre and direct enquiries to the relevant person or department. The role also involves keeping the front of house area tidy and ensuring people clean up after themselves. It may also entail some administrative duties from time to time. Responsibilities: - Be a friendly and welcoming face to all visitors and make sure they are introduced to the relevant person. - Communicate effectively with the office – reporting anything FOH related to staff team - Ensure members tick their name in the register and ask visitors to sign in the visitors’ book when they enter the building. - Promptly inform Membership team if there is an issue with signing in – if someone is not on the list - Deal with telephone enquiries in a friendly and polite manner. - Sign for deliveries, informing the office when they arrive - Assist with occasional administration tasks as required - Ensure the Front of House area, including sink, coffee area, tables, reception desk and floor are kept clean and tidy by members. - Report any issues with the drinks machine in liaison with centre H&S officer - Keep the notice boards up to date and free from clutter when asked by the membership and education coordinator General Duties: - To ensure that basic Health and Safety procedures are followed within the department. - To be punctual, committed and professional, this means balancing the needs of Front of House with any personal tasks/activities, these should not distract from the job! - To work within an equal opportunities framework and observe the Core Arts code of respect. - To follow Core Arts policies and procedures.
- To enjoy meeting people and have a friendly approachable manner with good communication skills. - Able to encourage people to take an interest in Core and be pro-active in making enquiries into their area of interest. - To have the confidence to remind members to sign the register and adhere to the Core Arts code of respect. - To communicate effectively with the staff team
- To be part of an art community and inclusive charity environment. - To gain experience working in a mental health service, and an learning environment (creative arts) - To gain skills that are transferable to other roles and be part of a vibrant team.
