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Interviewing clients, both face-to- face and on the telephone, letting the client explain their enquiry and helping the client to set priorities. Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision. Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals. Completing clear and accurate case records. Recognising the root causes of problems and participating in taking appropriate action. Keeping up to date on important issues by attending the appropriate training and by essential reading. Attending bureau meetings.
Additionally the following are a prerequisite: The ability to work in a non judgmental manner Being open to feedback and ongoing development. Ability to work as part of a team Ability to follow policies and procedures
Role satisfaction from advising people on their rights and increased confidence Learn new skills and use existing skills An industry recognised Adviser Certificate once competency is achieved Practical work experience and an increase in employability skills Meet new people and make friends
2 full days weekly 9:30am - 4pm OR 3 shorter days from 9:30am - 2:30pm if other obligations, for example childcare needs.
