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If you are passionate about supporting others then we would love to hear from you! Our Helpline Advisors deal with thousands of enquiries every year and we are looking for a dedicated volunteer to support people over the telephone who have queries or concerns about allergy. The volunteer will also support Our translation card service by using software to assemble translation cards and to post them out. This role will support the work of the Helpline Manager, Helpline Supervisor and Helpline Advisor. We are committed to supporting our volunteers and we will provide bespoke training to enable a volunteer to develop skills in handling our calls and providing support to our service users.
• Good standard of English • Organizational skills • Experience of supporting people emotionally (personally or professionally) • Experience of allergy or support work over the telephone would be desirable but not essential • Initiative • Having an open and honest approach
• An induction session to introduce you to the charity, recognise your skills and identify any ongoing support you may need from us in order to fulfil the role • Certified training- we will provide bespoke training to enable the volunteer support callers over the phone, email and webchat and also internal systems. • Safeguarding, boundaries training and confidentiality training. • A designated point of contact for support and guidance, when needed • Support and guidance with handling potential difficult/ challenging phone calls. • Reimbursement of out-of-pocket expenses • Volunteer newsletter
