Description

As a reception volunteer you will provide a warm welcome to clients and visitors entering the service. You will play an essential role in ensuring that our clients are heard and that their needs are understood, documented and communicated. Where necessary, you will provide appropriate interventions and referrals. You will conduct initial assessments with our new clients, making sure they are based on a thorough understanding of the person’s presenting and underlying needs. You will input to staff on the development of action plans and referrals, both in-house and external. Responsible to: Gateway Service Manager Skills and attributes required: You will need excellent communication and people skills as well as confidence and enthusiasm and be capable of working with people with varying degrees of vulnerability and challenging behaviour. You don’t need to have worked with homeless people before, but a customer services background would be great. This is a great way to learn the skills needed for a career in health or social care. Days and Times Monday – Friday 08:45—13:00 or 12:30—16:00, or all day with 1-hour lunch break. We ask you to commit to one session a week for six months. Duties: • Conducting initial assessments with clients • Using the client record database • Answering the phone • Dealing with general enquires which might include: - Supporting clients with phone calls to banks and other agencies - Supporting clients online • Processing the client post • Booking appointments with 999 Club support services Training provided: Full-service induction In-Form database training Basic benefits awareness Basic awareness of support needs of homeless people Support offered: Full induction, training in relevant skills and knowledge, supervision, monthly reflective practice We provide: Lunch and travel expenses and a DBS check.

Why these skills are required

You will need excellent communication and people skills as well as confidence and enthusiasm and be capable of working with people with varying degrees of vulnerability and challenging behaviour. You don’t need to have worked with homeless people before, but a customer services background would be great.

What is in it for you

This is a great way to learn the skills needed for a career in health or social care.

Time Commitment