Customer Services Assistant
Peter Bedford Housing Association
This is a volunteer role for someone wishing to gain real work experience in reception work and administration. Training and support will be offered to the person appointed in order to achieve a good working standard.
As a volunteer you will support staff in providing friendly customer service and maintaining a welcoming environment, which is key to helping us spread the word of Peter Bedford Housing Association and in particular the Enterprise and Training services. Within the Customer Service role you will undertake office duties to support the organisation. We welcome any experience you can bring in admin and marketing to help us grow. In return we can provide training opportunities and a chance to be part of a vibrant team. Core Tasks: • Responding to customer queries • To take calls from tenants, contractors & colleagues regarding services and day to day repairs. To clarify details and triage, to offer self-management advice to tenants where appropriate. • Handling customer and external queries via visit, telephone, answerphone, email, SMS, post and social media • Deal with cash transactions including receiving rent payments from tenants. • To ensure that the reception area is welcoming and displays and provides good quality information about PBHA’s services and activities. • Maintain health and safety in the reception area.
Administration,Advice, Information & Support
Admin, Basic IT skills - internet & email, Organising & Planning, Reading & Writing
We are looking for: Enthusiasm, a positive attitude and respect for equality and diversity An interest in adult learning, PBHA and the work that we do An interest in or experience of working in outreach, reception and admin. Enjoyment in networking Flexibility in working as part of a team and showing initiative in tasks Commitment to volunteering at The Kingsland Hub and reliability in attendance and time keeping Maintaining confidentiality and professional boundaries
What you will gain: Opportunities to be more involved with and meet people in the local community Opportunities to share your skills and learn new skills through training provided The chance to be part of small team A greater sense of wellbeing through your contribution to supporting a local housing association with charitable aims: PBHA Valuable work experience within an innovative housing sector organisation A reference for your time at The PBHA to take on to future employment Reasonable travel fares to and from your shift will be reimbursed Lunch money of £5 for shifts over 6 hours will be reimbursed 20% discount for purchases in the Outpost shop during your time as a volunteer
At least one shift of 3 to 7 hours once a week on an agreed day. The Kingsland Hub is open from 9.30am – 5pm Monday to Friday. Three months commitment is ideal and can be extended if it suits you and the Kingsland Hub. Keeping to regular shift days and times enables us to run a smooth and successful volunteer programme, so shift patterns will be agreed with you in advance with Office Manager.
E8 4DG
242-248 Kingsland Road, Haggerston, London
Get off at Haggerston station or at Stop KK or KE. We are 1 minute up the road from the station going in the direction of Shoreditch.
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