Reception Volunteer
999 Club
You will play an essential role in ensuring that our clients are heard and that their needs are understood, documented and communicated. Where necessary, you will provide appropriate interventions and referrals.
As a reception volunteer you will provide a warm welcome to clients and visitors entering the service. You will play an essential role in ensuring that our clients are heard and that their needs are understood, documented and communicated. Where necessary, you will provide appropriate interventions and referrals. You will input to staff on the development of action plans and referrals, both in-house and external. Responsible to: Essential Services Manager Skills and attributes required: You will need excellent communication and people skills as well as confidence and enthusiasm and be capable of working with people with varying degrees of vulnerability who can, at times, present with behaviour that is challenging. You don’t need to have worked with homeless people before, but a customer services background would be great. This is a great way to learn the skills needed for a career in health or social care. Days and Times 1 shift a week Monday-Friday (8:45 – 15:15), or half a day. We ask you to commit to one session a week for six months. Duties: • Welcoming homeless members and visitors on reception • Using the client record database • Dealing with general enquires which might include: - Supporting clients with phone calls to other agencies - Supporting clients online • Processing the client post • Booking appointments with 999 Club support services Training provided: Full-service induction In-Form database training Basic awareness of support needs of people who are homeless Support offered: Full induction, training in relevant skills and knowledge, supervision, monthly reflective practice We provide: Lunch and travel expenses and a DBS check.
Administration,Advice, Information & Support,Caring
Admin, Basic IT skills - internet & email
You will need excellent communication and people skills as well as confidence and enthusiasm and be capable of working with people with varying degrees of vulnerability who can, at times, present with behaviour that is challenging. You don’t need to have worked with homeless people before, but a customer services background would be great.
This is a great way to learn the skills needed for a career in health or social care.
N/A
SE8 4PA
21 Deptford Broadway, London SE8 4PA
Deptford Bridge on the DLR Buses : 117 ; 453; 53.
N/A
