Volunteer Food Hub Assistant
Children with Voices
Remote & on-site support for community food services; handle calls, emails & distribution.
We are looking for an enthusiastic and well-organised Food Hub Assistant to support our community-driven food operations on a part-time basis. You will play a key role in assisting with both the day-to-day remote management and in-person activities at the Food Hub. Your role will include handling calls and emails from home on Mondays, Tuesdays, and Wednesdays, as well as providing in-person support at the Food Hub on alternate Thursdays. If you have strong communication skills, a food hygiene certification, and a passion for community work, this could be the perfect role for you!
Catering
Admin, Basic IT skills - internet & email, Cleaning & Tidying
Key Responsibilities Remote Support (Monday, Tuesday, Wednesday) - Manage incoming phone calls and respond to emails related to Food Hub services. - Address customer enquiries, manage scheduling, and coordinate food deliveries and collections. - Perform administrative tasks, ensuring all queries are resolved in a timely and efficient manner. - Provide support and cover for the Hub Manager on remote working days. On-site Support (Alternate Thursdays) - Assist with food distribution and manage related administrative tasks during a 4 ½ hour shift. - Maintain cleanliness and organisation at the Food Hub, ensuring compliance with health and safety standards. - Support stock management, including receiving deliveries and preparing for distribution. - Assist with any scheduled in-person meetings or community appointments. Key Qualifications - Food Hygiene Certification: Must have or be willing to obtain a valid food hygiene certificate before starting the role. - Strong Communication Skills: Excellent written and verbal skills to manage phone and email enquiries effectively. - Organisational Skills: Ability to handle multiple tasks, prioritise effectively, and work independently when remote. - Flexibility: Available to work remotely on Mondays, Tuesdays, and Wednesdays, and attend the Food Hub for 4 ½ hours on alternate Thursdays. - Team Player: Willingness to collaborate with the Food Hub team and assist with various tasks to ensure smooth operations.
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- Remote Work (Monday, Tuesday, Wednesday): Flexible hours based on call/email volume. - On-site (Alternate Thursdays): 4 ½ hours in-person at the Food Hub.
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