Reception and Administrative Support Volunteer
Hackney Caribbean Elderly Organisation
A pivotal role assisting with efficiency and effectiveness in respect to the daily running of the Lunch Club and events and activities of HCEO. The volunteer will be based in the reception office and will have the support of other staff and volunteers to assist with the various roles.
HCEO is a well established community organisation for elders in Hackney providing social & cultural activities, music and movement, a dementia memory group and advocacy support. HCEO has a committed team of volunteers to assist us in providing high quality services, but as demand for our services grows, we are looking for more help to enable us to provide support to even more older people across Hackney. This is a new role, focusing on providing general support to all areas of the organisation, covering the following: • Reception - run the downstairs reception area meeting and registering everyone who arrives, responding to general queries and providing information and support • Reception area - each day ensure that the reception area is clean, the leaflet dispensers are filled, the notice boards have the relevant details and old info is removed • Phone calls - answer all calls on the general HCEO number, taking messages and redirecting calls as appropriate • Staffing rota - complete the weekly staff rota board in the downstairs office and make sure that scheduled absences / holidays / out of office appointments are noted and that other staff are aware of this in order to ensure effective cover • Volunteer rota - ensure that the Volunteer Co-ordinator completes the weekly rota board in the downstairs office, including daily updates on absences • Centre activities – work with the Activities Co-ordinator to complete a regular diary of activities, noting this on the office weekly rota board and making posters or notices to put up round the Centre to advertise them • Members’ Register – work with the Activities Co-ordinator to ensure that the list of members is updated on a regular basis, with any new members recorded • Kitchen administration – work with the Activities Co-ordinator to ensure that the list of members’ allergies, dietary requirements and health issues that are food dependent is regularly updated and passed to the kitchen As this is a new role, other duties and responsibilities will arise and volunteers will have the opportunity to shape and guide the role.
Administration,Advice, Information & Support,Community Work,General and Helping
Admin, Basic IT skills - internet & email, Evaluating & Reviewing, Organising & Planning
Essential Skills Basic IT and Microsoft Office skills - word, excel Good verbal and written communication skills An understanding of needs and issues facing older people A patient, understanding and thoughtful approach Good organisational skills and an attention to detail An understanding of appropriate personal and professional conduct An understanding of safety in the work place Desirable skills Experience working or volunteering alongside older people
HCEO covers travel costs and volunteers are entitled to the freshly cooked luncheon - chicken, fish or vegetarian We provide references or testimonials Training to support you in your specific role can be sourced We organise and pay for a DBS for volunteering with vulnerable adults
Tuesday, Wednesday or Thursday from 1015 to 1315 We are seeking volunteers who are able to commit to attending 1 day a week for a minimum of 3 months
N16 7NX
39 Leswin Road, Stoke Newington, Hackney
Off Stoke Newington High Street and Brooke Road. Near to the old fire station in Leswin Road. A three minute walk from the 393, 106 and 73 bus stop in Brooke Road and 149, 243, 76, 67 & 276 bus stop in Stoke Newington High road.
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