Digital Transformation & Operations Assistant
Children with Voices
Support digital transformation and process improvements across departments.
Children with Voices (CWV) is seeking an organised Operations Assistant to support our digital transformation project, improving operations and digital strategy. This role offers hands-on experience in coordinating digital processes and enhancing efficiency across departments, working closely with senior leadership.
Administration,Advice, Information & Support,IT, Technology & Websites
Admin, Basic IT skills - internet & email, Good IT Skills
Key Responsibilities: - Assist in the implementation of digital tools such as SharePoint, Microsoft Teams, and other project management software. - Provide operational support during busy periods or staff absences, ensuring the smooth running of day-to-day operations. - Support the mapping and documentation of current workflows and processes, identifying areas for digital improvement. - Help coordinate training sessions and workshops for staff to ensure smooth adoption of new systems. - Collaborate with team members across departments to gather insights and feedback on existing processes. - Assist in creating user guides, training materials, and other documentation to support the digital transformation process. - Manage data entry and file migration tasks to ensure all digital systems are up to date. - Provide general administrative support for the digital transformation project, including scheduling meetings, taking minutes, compiling reports, and organising project files. - Assist in tracking project progress and ensuring milestones are met. - Provide support to the Senior Operations Manager in daily operational tasks and project management as needed. Requirements: - Interest in digital transformation, operations, and process improvement in a charitable setting. - Basic knowledge or willingness to learn digital tools such as SharePoint, Microsoft Teams, or similar platforms (training will be provided). - Strong organisational skills with the ability to manage multiple tasks and deadlines. - Excellent communication skills and ability to work with a variety of stakeholders. - Attention to detail and a proactive approach to problem-solving. - Team player with the ability to collaborate effectively with volunteers and staff. - Ability to work independently and take initiative when needed. Preferred Qualifications (Not Mandatory): - Experience or willingness to learn project management tools or digital systems. - Prior experience in administrative roles or operations. - Knowledge of process mapping or workflow documentation.
Benefits: - Gain hands-on experience in an organisation-wide digital transformation project. - Travel expenses paid. - Learn about operations management, project management, change management, and digital strategy. - Develop skills in digital tools, project coordination, and process improvement. - Opportunity to work closely with senior leadership and gain insight into the inner workings of a transformation project. - Make a meaningful contribution to a children's charity while building your professional skills. - Flexible work schedule and remote work opportunity.
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E5 9DG
Hackney, London
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