Admin & reception Support
Citizens Advice - Bromley
We need volunteers who enjoy working with people and have good IT skills, to do a variety of clerical/administrative tasks. We need receptionist (Anerley Town Hall) and Support Admin for Supervisors (remote)
The role of admin support undertakes a wide range tasks: help with the day to day running of the Citizens Advice service Type up letters and read through documents checking for mistakes Update spreadsheets and multiple databases Talk to clients where necessary; not in an advice role Telephone contact with clients and others. Act as a receptionist dealing with clients visiting our offices (* Please note, this only applies to our Outreach in Anerley at present) You will join an established and happy team. The work is wide-ranging; thorough training is given in all aspects. We ask that you are able to volunteer for at least 6-12 months (depending on department.). We can be flexible about the hours that you volunteer. We need receptionist on a Monday at our Outreach in Anerley Town Hall and Support Admin for Supervisors (remote working)
Administration,Advice, Information & Support,Community Work,IT, Technology & Websites,General & Helping
Admin, IT Skills - good, Reading & Writing, Project Management
Flexibility and attention to detail plus the ability to respect the confidential nature of the work are essential: Good IT skills - proficiency with Microsoft 365 Word & Outlook essential. Excel & databases an advantage. Have good verbal and written communication skills Be friendly and approachable Respect views, values and cultures that are different to your own Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection Be willing to undertake training in your role
Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives Work with a range of different people, independently and in a team. And we’ll reimburse expenses too, within limits.
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At present we are working remotely but will eventually move back to our offices. We will be looking to offer, where possible, a hybrid system of work. However, roles which undertake reception duties will be face to face like at our Outreach in Anerley Town Hall.
We are based in central Bromley so there's a wide range of buses nearby. Bromley North Station is a short walk away. Bromley South station is about 10 minutes walk away.
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