Listening Ear Volunteer
City & Hackney Carers Centre
City and Hackney Carers Centre works to support the unmet practical, emotional and social needs of carers. We are looking for volunteers to provide empathetic, non-judgemental listening support to unpaid carers through one-to-one Listening Ear sessions. Volunteers offer a safe and supportive space where carers can talk about the challenges of caring, feelings of stress, anxiety or isolation, and other issues affecting their wellbeing. This is not a counselling service.
City and Hackney Carers Centre works to support the unmet practical, emotional and social needs of carers. We are looking for volunteers to provide empathetic, non-judgemental listening support to unpaid carers through one-to-one Listening Ear sessions. Volunteers offer a safe and supportive space where carers can talk about the challenges of caring, feelings of stress, anxiety or isolation, and other issues affecting their wellbeing. This is not a counselling service. Key Responsibilities • Provide confidential, one-to-one listening support sessions by telephone, online, or in person as appropriate. • Create a welcoming, supportive and non-judgemental environment where carers feel heard and valued. • Encourage carers to explore their concerns and identify their own priorities and solutions. • Maintain appropriate boundaries and recognise the limits of the volunteer role. • Keep accurate records in line with organisational policies. • Signpost carers to additional services and support where appropriate. • Participate in training, supervision and team meetings where possible. Training and Support: Full training, ongoing supervision and support will be provided. This role offers an opportunity to make a meaningful difference by helping carers feel supported, less isolated and better able to cope with the demands of their caring responsibilities.
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Skills and Qualities • Good listening and communication skills. • Empathy, patience and understanding. • Ability to maintain confidentiality and professional boundaries. • Reliable, trustworthy and committed to supporting carers. • Awareness of the challenges faced by unpaid carers. • Ability to remain calm when discussing sensitive issues.
If you engage with this role you will: -Make a meaningful difference to the lives of unpaid carers by providing valuable emotional support. -Develop active listening, communication and interpersonal skills. -Gain experience in wellbeing, mental health and community support services. -Receive training, supervision and ongoing support from the organisation. -Build confidence in working with people from diverse backgrounds and circumstances. -Enhance your CV and career prospects, particularly for roles in health, social care, counselling, community work or customer support. -Experience the personal satisfaction of helping people feel heard, valued and less isolated. -Become part of a supportive volunteer team and contribute to the local community.
2-3 hrs each week. Ideally volunteers will commit to one year in the role.
E8 3LA
The Marie Lloyd Centre 329 Queensbridge Road London
The 236 Bus stops outside. Haggerston and Dalston Junction overground stations are a ten minute walk away.
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