Crisis at Christmas - Hotel Assistant Volunteer
Crisis
As a Hotel Assistant Volunteer based at our Aldgate hotel, you will help create a welcoming and supportive environment for guests staying in temporary accommodation over the Christmas period. You will work alongside staff and other volunteers to help ensure the smooth day-to-day running of the hotel and support guests to access services and activities.
About the role: Christmas can be particularly challenging for people who do not have a place they can call home. Crisis at Christmas mobilises thousands of volunteers each year to provide warmth, companionship and vital services to people experiencing homelessness. As a Hotel Assistant Volunteer based at our Aldgate hotel, you will help create a welcoming and supportive environment for guests staying in temporary accommodation over the Christmas period. You will work alongside staff and other volunteers to help ensure the smooth day-to-day running of the hotel and support guests to access services and activities. Tasks may include: • Welcoming guests and supporting reception activities. • Serving meals, snacks and refreshments. • Helping to maintain a clean, safe and welcoming environment. • Supporting activities, appointments and guest services. • Assisting with stock management, clothing stores, recycling and other operational tasks. • Supporting special activities such as gift distribution and outings. • Working closely with other volunteers and Crisis staff. • Attending shift briefings at the beginning and end of each shift. You can find out more by emailing our volunteer team with any specific questions or concerns at ccvolunteering@crisis.org.uk The online application system opens on 9th October 2026.
Advice, Information & Support,Community Work,Hostels,Support Work,General & Helping
Cleaning & Tidying, Customer Service
No previous experience is required. We are looking for people who are: • Friendly, approachable and reliable. • Comfortable working as part of a team. • Able to follow instructions and guidance. • Flexible and adaptable. • Respectful and understanding of people from a wide range of backgrounds. • Able to raise any concerns appropriately with staff
Volunteers will have the opportunity to: • Make a real difference to people experiencing homelessness during the Christmas period. • Gain experience supporting a large-scale volunteering operation. • Develop communication, teamwork and customer service skills. • Receive training and support from Crisis. • Meet new people and work alongside a diverse team of volunteers. • Learn more about homelessness and how Crisis supports people year-round.
Volunteers are asked to commit to a minimum of two shifts between 21 December and 12 January. Shifts are available seven days a week. Hotel shift times: • 08:00-15:45 • 15:15-23:00 • 22:30-08:30 Volunteers can select shifts that work around their availability.
N/A
E1 Aldgate (full address provided following registration)
Aldgate East Underground Station (District and Hammersmith & City lines) is approximately a 5-minute walk away. Aldgate Underground Station (Circle and Metropolitan lines) is also within walking distance.
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