Maternity Vaccine Clinic Volunteer
Homerton Healthcare NHS Foundation Trust
The maternity vaccine clinic is based in the waiting room of the obstetric scan department and is often missed when clients are attending their scans and antenatal midwife and doctors appointments. We are looking for volunteers to assist in provision of leaflets and advise and signposting where the vaccine clinic is. Providing QR code to obtain service user’s feedback using an electronic survey.
The maternity vaccine clinic is based in the waiting room of the obstetric scan department and is often missed when clients are attending their scans and antenatal midwife and doctors appointments. Pertussis and flu vaccines are a key public health intervention to protect both pregnant client and unborn baby. The vaccination rates at HUH are lower than that of our neighbouring maternity providers. Having somebody ‘walk the waiting room’ and remind people of where we are based would be really helpful for our clinic’s visibility. Additionally, gathering client and service user feedback is a top priority for the Homerton. We will also be able to gather data on why clients are sceptical or hesitant to receive vaccine during their pregnancy. We are looking for volunteers who are able to help carry out our surveys. If you are confident, friendly and outgoing or wish to improve your confidence this is the role for you! By volunteering in this role, you will help us find out the views and opinions of people using the hospital services - what we are doing well and what, and how, we could do better. Front Desk Friends and Family Questionnaire Survey Volunteer will work closely with the Team Leaders, Administration Team, Maternity Support Workers, Midwives, Obstetric Team and other Professionals within Antenatal Clinic and the vaccine team to ensure clients waiting in reception have the opportunity to give feedback and escalated if help is needed. With so many childbearing women and their families attending the Department each day at different stages of their pregnancy, it is essential that volunteers have calm and friendly manner at all times and take a proactive, problem solving approach to the role. Duties 1. Welcoming clients into the Antenatal Department and directing people to the vaccine clinic. 2. Explaining which pregnancy vaccines are available today and what gestation during pregnancy they can get these 3. Handing out leaflets. 4. Answering client’s queries wherever possible and asking a member of the vaccine Team to assist. 5. To approach clients or service users in a particular area asking them to take part by completing the survey 6. Collecting clients’ notes or referral letters as required. 7. Refilling information racks and helping to keep the reception area tidy. 8. Asking patients to give feedback on their experience of vaccine care by completing an electronic hand-held or standing survey device. 9. To ask a clients or service user a series of agreed survey questions, recording their responses as agreed with the Volunteer Supervisor 10. To feedback to the Volunteer Supervisor any areas of concerns with using the devices. Person Specification (Essential): o Aged 18 or over o Able to commit reliably to at least a morning or afternoon clinic session per day for a minimum of six to twelve months o Well presented, with a friendly and approachable manner and good verbal communication and listening skills o An ability to relate well to people on a one to one basis and be sympathetic to others’ situations o Basic IT literacy o An ability to act on own initiative within the role description o A willingness to be flexible and to follow the guidance of a Volunteer Supervisor o A commitment to the trust’s equal opportunities and diversity policies o Volunteers must adhere to the Homerton’s volunteer guidelines, including rules on confidentiality, health and safety, safeguarding adults and children and manual handling o To be willing to receive training in customer care, communication skills and any other areas as appropriate to the volunteer role o A commitment to improve the client’s experience of their Antenatal care o Reasonably fit and active as the job entails standing or walking for up to 4 hours at a time o An ability to learn the lay-out of the hospital well o An ability to be patient and calm even in the face of difficult situations
Advice, Information & Support
Basic IT skills - internet & email, Evaluating & Reviewing, Good IT Skills, Organising & Planning, Reading & Writing
o Aged 18 or over o Able to commit reliably to at least a morning or afternoon clinic session per day for a minimum of six to twelve months o Well presented, with a friendly and approachable manner and good verbal communication and listening skills o An ability to relate well to people on a one to one basis and be sympathetic to others’ situations o Basic IT literacy o An ability to act on own initiative within the role description o A willingness to be flexible and to follow the guidance of a Volunteer Supervisor o A commitment to the trust’s equal opportunities and diversity policies o Volunteers must adhere to the Homerton’s volunteer guidelines, including rules on confidentiality, health and safety, safeguarding adults and children and manual handling o To be willing to receive training in customer care, communication skills and any other areas as appropriate to the volunteer role o A commitment to improve the client’s experience of their Antenatal care o Reasonably fit and active as the job entails standing or walking for up to 4 hours at a time o An ability to learn the lay-out of the hospital well o An ability to be patient and calm even in the face of difficult situations
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Able to commit reliably to at least a morning or afternoon clinic session per day for a minimum of six to twelve months
E9 6SR
Obstetric Ultrasound Department / Antenatal clinic Homerton University Hospital, Homerton Row, London
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