Online Community Moderator Volunteer
National Autistic Society
Do you want to make a meaningful difference in the lives of autistic people and their communities creating safe, inclusive online spaces?
We are looking for volunteers to moderate our Online Community once per week, including Saturdays and Sundays. Moderation does not take place on Bank Holidays. Once trained, we will take account of your preferences regarding which day of the week you prefer to carry out your role. Volunteers will moderate from their homes or any other location where they can access a computer in a confidential setting. What you will be doing You will moderate the user generated content on the Online Community. You will ensure that users adhere to the Community’s rules, creating a safe and welcoming space which protects the interests of the users and of the NAS. Tasks will include: Ensuring the community is used appropriately and all members follow our community rules. Welcoming new members and assisting users having difficulty using the community. Fostering a community and space for autistic people and their families to meet, share personal stories and experiences. Protecting users by monitoring and addressing inaccurate information (this may include inappropriate medical advice, inappropriate advice on strategies to use; every autistic individual is different and what may work for one individual may not work for another). Checking for and removing spam, advertising, promotion of products and unapproved research requests. Intervening only where absolutely necessary, mainly by adding reminders of the community rules; and, occasionally, by editing or removing posts or threads. Ensuring users do not post any identifying details for example, profile pictures, full names, addresses, links to social media etc. Signposting users to appropriate NAS resources and relevant information. Sending handover notes to the moderation team. Checking in on users that need additional support. Alerting staff to any content that may be a safeguarding concern.
Administration,Advice, Information & Support
Admin, Good IT Skills
Proficiency in navigating the internet Good comprehension skills Able to learn new online platforms (training provided) Able to keep track of your progress and manage your time Proficiency in Microsoft Office (Excel & Word) Sensitivity to individuals’ needs Commitment to confidentiality Open-mindedness and willingness to learn Self-motivation and ability to use your own initiative Reliability, consistency, and dependability You will need access to your own computer/laptop with internet access.
Volunteering as an Online Community Moderator offers a unique opportunity to make a meaningful difference in the lives of autistic people and their families. You’ll gain valuable experience in a specialised role that directly supports a vibrant, peer-led community. Along the way, you’ll develop new skills and deepen your understanding of autism through hands-on involvement and access to our high-quality e-learning modules. Many volunteers find a strong sense of satisfaction and purpose in knowing their contributions help others feel less alone and more supported.
Flexible but specifically interested in volunteering between the following times: • Monday: AM, PM • Tuesday: AM, PM • Wednesday: AM, PM • Thursday: AM, PM • Friday: AM, PM • Saturday: AM, PM • Sunday: AM, PM
N/A
Home based
N/A
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