Christmas Case Management Team (CCMT) Admin Volunteer
Crisis
Providing efficient and effective administration and support to the London-wide Services Christmas Case Management Team (CCMT). CCMT support people experiencing homelessness to move on from the Crisis at Christmas project into accommodation and to access relevant services. We work with our members throughout the year after Christmas and take additional referrals from trusted partner agencies. We are a pan-London, outreach-based service, committed to ending homelessness for each person we work
About Crisis Crisis is the national charity for people experiencing homelessness. We believe everyone should have somewhere safe and warm to call home and are committed to ending homelessness. Every year we work side by side with thousands of people from all sections of our communities to help them rebuild their lives and leave homelessness behind for good. How will I be ending homelessness? Providing efficient and effective administration and support to the London-wide Services Christmas Case Management Team (CCMT). CCMT support people experiencing homelessness to move on from the Crisis at Christmas project into accommodation and to access relevant services. We work with our members throughout the year after Christmas and take additional referrals from trusted partner agencies. We are a pan-London, outreach-based service, committed to ending homelessness for each person we work with. Tasks you will support the team with include: • Research and identify external services and provision across London that could be beneficial to help our members transition out of homelessness • Creating and regularly updating a Central Services Spreadsheet accessible to all our London-based member-facing staff • Contacting services via telephone and email • Liaising with colleagues within the London-wide Services Teams and the London, Brent and Croydon Skylights • Work collaboratively with and help support fellow volunteers on the project • Assist with other general admin tasks (e.g., printing, photocopying, scanning and shredding), as required Additional information: • Following a successful interview, DBS check and references, completion of essential e-learning and training is required before starting the role • A Crisis IT account will be issued for this role • Out of pocket travel and lunch expenses will be reimbursed on production of receipts/statements • Volunteers must comply with Crisis policies, including health and safety, IT, data protection and code of conduct • We encourage people from all backgrounds to apply and particularly welcome Black, Asian and Minority Ethnic, LGBTQ+, disabled and male applicants as well as those with lived experience of homelessness as these are currently under-represented groups in our volunteer pool How to apply: Applications will be considered as they’re received, so please apply as soon as possible. The deadline to apply is midday Monday 8th June, and interviews will most likely take place the following week commencing the 15th June.
Administration,Community Work
Admin, Good IT Skills, Customer Service
To be successful in this role we are looking for someone who: • Strong IT skills and experienced in using Microsoft Excel and Outlook. • An excellent communicator, confident interacting by phone and email. • Good organisational skills, reliable and able to prioritise tasks. • Able to work efficiently as part of a team and proactively using own initiative. • Friendly, patient and non-judgemental. • Understands the importance of confidentiality and data protection. • Someone passionate about ending homelessness. • Is able to commit to the role for a minimum of six months.
• Workplace experience in a national organisation. • The opportunity to share existing skills or develop new skills in a welcoming and supportive environment. • A platform for building confidence. • The opportunity to be part of a friendly team who are committed to ending homelessness. • Full induction and training for the role followed by support and supervision from a dedicated Volunteer Supervisor. • A reference from a reputable organisation.
• 4-8 hours per week during office hours, any day Monday-Thursday. Preferable if it could be Monday or Tuesday but can be discussed at a later stage. • We are looking for someone who can commit to the role for a minimum of six months.
E1 6LT
Skylight London, 50 Commercial St, London
Bus: Public transport options include Bus 242 on Commercial Street; Tube or train: Nearest stations are Aldgate East, Liverpool Street and Shoreditch High Street
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