Daniel Gilbert House (DGH) Hostel Reception Volunteer
Providence Row Housing Association
Daniel Gilbert House (DGH) is a large homeless hostel which supports residents with a wide range of needs including around mental health, physical health and substance use. The hostel is very busy throughout the day, we are looking for Volunteers to help maintain a welcoming atmosphere at the reception and to support contractors around the building.
Daniel Gilbert House (DGH) is a large homeless hostel which supports residents with a wide range of needs including around mental health, physical health and substance use. The hostel is very busy throughout the day, with residents requesting help with a wide range of issues, other agencies attending to provide specialist support, and contractors attending to complete repair works. We are looking for Volunteers to help maintain a welcoming atmosphere at the reception and to support contractors around the building. Main tasks: • Covering reception and ensuring that all residents and visitors to the building feel welcomed and supported. • Maintaining accurate records of visitor sign-ins, contractor attendance, and any incidents or important updates. • Accompanying contractors to flats so that they can complete essential repair and health & safety work around the building. • Supporting the reception area by keeping it organised, safe, and presentable at all times, ensuring a professional and welcoming environment.
Administration,Community Work,General & Helping
Admin, Basic IT skills - internet & email, Customer Service
• Understanding and willingness to work with people experiencing homelessness/mental health and addictions. • Ability to work collaboratively with others. • Able to respond to challenging behaviour calmly and safely. • Basic understanding of health and safety. • A good listener, able to understand and communicate clearly in English both verbally and in written form. • Ability both to work within a team and use own initiative. • Ability to follow policies and procedures.
• Have a rewarding and fun experience. • Meet new people as part of a friendly team that makes a difference in to residents’ lives and in the local community. • Receive an induction, relevant training, the support you need to carry out your role, and agreed out-of-pocket expenses (reimbursed within our guidelines).
Availability between 4-15hrs anytime Monday-Friday, 9-5 – can be flexible within that. Minimum 6 months commitment - references will be provided after this.
E1 5ER
Daniel Gilbert House, 1 Code Street, London
Shoreditch Overground Liverpool Street – Central Line Whitechapel – Elizabeth Line, District Line
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