Volunteer Receptionist
City And Hackney Mind
City and Hackney Mind promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions. We are looking for volunteers to become part of our reception team. Reception welcomes clients and visitors and ensures that the area is kept tidy and organised.
City and Hackney Mind promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions. We are looking for volunteers to become part of our reception team. Reception welcomes clients and visitors and ensures that the area is kept tidy and organised. What will you be doing? • Welcoming clients and visitors both face to face and via telephones, deal with initial enquiries from service users, the public and other professionals and refer on to relevant colleagues or provide contact details of other projects/organisations as appropriate. • Respond appropriately to and manage potentially challenging situations that may arise within a reception environment whilst working with individuals with mental health support needs. • Ensure that staff and visitors sign in. • Ensuring all telephone calls are answered in an efficient manner and messaged are relayed to relevant member of staff or manager, as appropriate. • Liaise effectively with all staff within the organisation. • To ensure that the central reception function runs smoothly, keep tidy and organised, and free of obstructions and compliant with health and safety. • Reliable demonstration of excellent punctuality, reliability, and timekeeping skills. • Attend and participate in staff meetings/away days and training courses as approved by line manager. What skills and qualities are we looking for? • Ability to understand the needs of clients and visitors at reception and respect the views and experiences of service users. • Written and verbal communication is concise and accurate. • Ability to research, identify facts and apply to different scenarios. • Proficiency in using Microsoft suite and to be administratively self-servicing. • Works well with others. • Committed and reliable member of team. • Professional, non-judgemental, anti-discriminatory and respectful attitude. • When required, the ability to support clients in emotional distress in a calm and professional manner. What’s in it for you? • Develop the ability to reflect on client interactions and develop effective resilience and de-escalation techniques. • Gather examples of being a self-starter, taking responsibility for organising own work effectively and delivering results with no supervision. • Gather examples of being able to prioritise a varied workload, meet tight deadlines and maintain up to date work records. • Obtain knowledge in data protection and Health & safety practices. • Possibly develop ability to enter data in to use database systems for. Standard travel costs, within London are covered and DBS clearance at Enhanced (without Barring) is required for this role, for which Mind CHWF will pay. If you are interested in this role, please register interest and we will be in touch with a link to our application form.
Administration,Community Work
Admin, Basic IT skills - internet & email, Good IT Skills, Organising & Planning, Reading & Writing
• Ability to understand the needs of clients and visitors at reception and respect the views and experiences of service users. • Written and verbal communication is concise and accurate. • Ability to research, identify facts and apply to different scenarios. • Proficiency in using Microsoft suite and to be administratively self-servicing. • Works well with others. • Committed and reliable member of team. • Professional, non-judgemental, anti-discriminatory and respectful attitude. • When required, the ability to support clients in emotional distress in a calm and professional manner.
• Develop the ability to reflect on client interactions and develop effective resilience and de0escalation techniques. • Gather examples of being a self-starter, taking responsibility for organising own work effectively and delivering results with no supervision. • Gather examples of being able to prioritise a varied workload, meet tight deadlines and maintain up to date work records. • Obtain knowledge in data protection and Health & safety practices. • Possibly develop ability to enter data in to use database systems for.
Available Monday – Thursday
N1 5QJ
Office is located 12 Orsman Road London
N/A
5
