Welcome and Reception Volunteer
Crisis
Crisis is the national charity for people experiencing homelessness. As a Welcome and Reception Volunteer you will be the first point of contact for many people who need to access our services. Tasks will include welcoming and signing visitors into the building, signposting to information, providing refreshments, chatting to them while they wait, helping with form-filling, answering phone calls, updating database records and supporting Crisis staff.
Crisis is the national charity for people experiencing homelessness. We believe everyone should have somewhere safe and warm to call home, and are committed to ending homelessness. Every year we work side by side with thousands of people from all sections of our communities to help them rebuild their lives and leave homelessness behind for good. As a Welcome and Reception Volunteer you will be the first point of contact for many people who need to access our services. This contact may set the tone for our relationship with that individual and whether they choose to get the help we can offer, so the warm, non-judgmental, and informative welcome you create could set them on the journey to ending their homelessness. Tasks you will support the team with include: Welcome: o Welcoming visitors and ensuring they sign in and out o Signposting to reception and information areas o Directing members to activities within the Skylight and encouraging engagement o Chatting to members while they are waiting and offer and provide refreshments o Ensuring information stands are well stocked and up-to-date o Supporting with filling in of basic forms o Carrying out building tours where required and/or showing members to their classes/appointments Reception: o Responding to and making telephone calls o Checking members in and out on our MAPS (members records) database o Notifying Lead Workers that members have arrived for their appointments o Supporting with any front of house administration tasks, including supporting Engagement and Assessment Officers with tasks such as sending out travel passes and conducting research when required. This role is only currently available on Monday mornings or Monday afternoons.
Administration,Advice, Information & Support,Support Work
Admin, Good IT Skills, Customer Service
To be successful in this role we are looking for someone who: • Is an excellent communicator, confident in building relationships and creating welcoming, compassionate environments, and able to recognise conflict and remain calm in challenging situations. • You should be confident interacting with individuals from a diverse range of backgrounds, including those with English as a second language • Has a good level of English. • Is non-judgemental, patient, and reliable • Has good IT and telephone skills with the ability to use internet, email, excel and databases • Has good organisational skills • Understands the importance of keeping an individual’s personal information secure and private and working within the boundaries of the role to keep everyone safe • Is passionate about standing with Crisis and our members to end homelessness.
Travel and food expenses will be reimbursed. There is no feeling like knowing you have played a part in helping someone to end their homelessness and in this role you will be helping individuals to take those first steps on their journey with us. You will be part of a team committed to ending homelessness who wants to ensure that everyone that we can help is comfortable in accessing our services. You will also have the satisfaction of putting your skills and experience to use in an impactful way as well as opportunities to challenge and develop yourself. You will have opportunities to undergo appropriate learning as well as to connect with other volunteers and colleagues.
Shifts are available on Monday mornings 9.30am to 1pm and Monday afternoons 1pm to 4.30pm. You should be able to commit to the same time every week (4 hours) for a minimum of six months.
E1 6LT
Skylight London, 50 Commercial St, London
Bus: Public transport options include Bus 242 on Commercial Street; Tube or train: Nearest stations are Aldgate East, Liverpool Street and Shoreditch High Street
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