Digital Inclusion Volunteer
Bromley By Bow Centre
You don't have to be an IT whizz to be a Digital Inclusion volunteer. You just need a bit of spare time, a good grasp of the basics, and enthusiasm to support others to experience the many benefits of the internet and digital technology. It's a great way of making a real difference to other people, helping them to get online to access vital services.
You don't have to be an IT whizz to be a Digital Inclusion volunteer with Bromley by Bow Centre. You just need a bit of spare time and enthusiasm to support others to experience the many benefits of the internet and digital technology. It's a great way of making a real difference to other people. As a volunteer you'll support others to learn the basics of computers and the internet in a relaxed, informal environment. You'll offer advice, information and support to adults who want to get online and learn how to use a computer for the first time, or improve their confidence with the basics. Digital Inclusion Volunteers (DIVs) work with learners on a one-to-one basis or in a small group. You might support people face-to-face or remotely (via video calling or telephone). Sessions tend to take place in public venues such as a library, Wi-Fi enabled café, pub or community Centre. Volunteers might set up a session at a local community centre or sheltered housing scheme, or volunteer to support someone else's class at a venue like this. There are lots of different ways to help! Eligibility: To be a Digital Inclusion Volunteer you must be: - Aged 18 years or over at the time of applying. - A UK resident or have permission to live in the UK. - Willing to authorise a Disclosure and Barring Service (DBS) check. Typical tasks for a Digital Inclusion Volunteer include: - Helping people learn the basics of their device - using the mouse and keyboard or changing settings on a tablet or smart phone. - Helping people understand how to get online - connecting to a secure Wi-Fi network, entering login information, as well as staying safe by keeping login info/passwords secure, recognising suspicious links etc. - Supporting people with essential skills, such as setting up an email account or carrying out an internet search. - Helping people stay connected with family and friends by using video calling, messaging or social networks. - Supporting people to manage their health online eg using the NHS App, searching for reliable health information, or using a GP online booking system. - Assisting people with activities necessary for daily life like searching for or applying for a job, online banking or shopping. - Acting as an advocate of the benefits of being digitally confident.
Advice, Information & Support,Community Work,IT, Technology & Websites,Teaching & Training
Basic IT skills - internet & email, Good IT Skills, Organising & Planning, Customer Service, Social Media
There are no formal qualifications needed - we are looking for volunteers who are passionate about sharing their skills and supporting others. Skills we are looking for include: • Able to use computers, tablets and smart phones, search the internet and use email confidently. • Enthusiastic about the positive effect that technology can have on someone's life and • Someone who is sociable, personable and patient. • Understanding people's motivations for learning. • Able to empathise with diverse groups. • Reliable and well-organised. • Good sense of humour and willingness to have fun. Excellent communication skills. • Able to explain technology in a simple, clear way. • Able to travel to a variety of local venues. • Willing to act as an advocate of the Digital Champions Network. • Confident in using social media, e.g. Facebook, Twitter, YouTube, LinkedIn and confident in using NHS digital services such as the NHS App • Experience of teaching adults. • Experience of using both PCs and Macs, android and apple devices.
Why be a Digital Inclusion Volunteer? Aside from simply giving something back to your community, there are lots of other potential benefits for you, such as: • Improving your own knowledge and confidence around digital technology. • Gaining valuable experience and organisational skills which can help build your CV. • Getting involved in new projects and organisations, opening other opportunities for volunteering and employment. • Meeting other DIV's and making new connections locally. • The satisfaction and sense of wellbeing from helping someone learn key digital skills and be more digitally included.
Tasks can be undertaken at a time that's convenient to both the volunteer and the learner. You can do as many hours as you wish, but most DI Volunteers will give around 2 hours of their time a week.
E3 3BT
Bromley by Bow Centre, St Leonards Street
N/A
10
