Office Administrative Assistant
Real DPO
Real is a Deaf and Disabled People’s Organisation (DDPO) run by, and working for, Disabled people in Tower Hamlets and across London. Please join us in this role to support our work.
Real is a Deaf and Disabled People’s Organisation (DDPO) run by, and working for, Disabled people in Tower Hamlets and across London. We empower Disabled people to have real choices – through independent advocacy, and support that strengthens rights, equality and independence. We work with our community, local partners, and decision-makers to break down barriers, challenge discrimination, and create a more inclusive borough where Disabled and non-Disabled people can lead their best lives. We campaign for better rights, accessibility, benefits, quality of life and economic opportunities for Disabled people. This role is designed to last for a minimum of one academic term (approximately 16 weeks), with options to extend. Key Duties: • Answer incoming phone calls from members of the public. • Log enquiries clearly and respectfully signpost to the right person or team. • Monitor and respond to email enquiries using template responses or guided replies. • Support the Office Manager with filing, data organisation, printing, and other administrative tasks. • Assist with reception duties (e.g. greeting visitors, managing meeting spaces).
Administration,Advice, Information & Support,Community Work,General & Helping
Admin, Basic IT skills - internet & email, Good IT Skills
Ideal For: Students studying business admin, public services, health & social care, psychology, or anyone looking to build core office and customer service skills.
You’ll Develop: • Confidence in handling real-world enquiries. • Organisational and multitasking ability. • Professional communication skills. What You’ll Get From Volunteering at Real • Professional experience in advocacy, communications, admin, or events • Reference letter and volunteering certificate for your CV or LinkedIn • Flexible scheduling to fit around your studies or other commitments • Ongoing supervision and support from Real’s Volunteer Coordinator • The chance to work alongside a friendly, values-driven team in a fully accessible office • An opportunity to make a genuine impact on people’s lives We don’t want anyone to be out of pocket for giving their time. That’s why we reimburse reasonable travel expenses and provide a daily lunch allowance for all on-site volunteer days.
1 day per week - Wednesday or Friday. Key Dates: • Applications open at 09:00am Monday 1st December 2025. • Applications close at 23:59pm Sunday 4th January 2026. • Start date: Week commencing 9th February 2026. • End date: 29th May 2026.
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Our office is located in Tower Hamlets and is fully wheelchair accessible. We are a short walk from Canary Wharf and South Quay Stations.
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