Advice Services Volunteer
Age UK East London
You will support our information and advice team by assisting clients with tasks such as completing Attendance Allowance forms, applying for community transport, or securing Blue Badges. You’ll also conduct satisfaction surveys, assess clients' needs, and refer them to appropriate services, helping them live independent lives.
To support our information and advice team to deliver a quality-assured information and advice service. This could be having a meaningful conversation with a client while you support them to understand how their disability affects them as you complete an Attendance Allowance form. It could be supporting people to apply for community transport, a Blue Badge online or secure parking permits for their carers. It might be conducting a customer satisfaction survey. It is important to provide low level assessment at every contact and identify ‘causes for concerns’ with their client and link/refer them to appropriate support services. Whatever you are doing, you will be supporting local people to live fulfilling and independent lives.
Administration,Caring,Community Work
Admin, Basic IT skills - internet & email
1) A basic understanding of social welfare policy and practice. 2) To be friendly and reliable. 3) Good communication skills. 4) Good IT skills. 5) Good literacy and numeracy skills. 6) Understanding the issues that our communities.
1) You will have opportunities to gain more experience/skills and possibly obtain an NVQ in Advice and Guidance Level 3. 2)You will have access to in-house training and support. 3) This is an ideal opportunity for someone who comes from a legal, social work or clerical background looking to use their skills and experience to support vulnerable local people.
6 Months Minimum
N/A
Join our Advice Services team in Hackney, Newham, and Tower Hamlets, helping clients complete forms, apply for community transport, and access support. You’ll assess needs, conduct surveys, and connect clients to services, empowering them to live independent and fulfilling lives.
Various
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