Greenwich Foodbank - Slade Welcome Centre Lead
Greenwich Foodbank Ltd
As a Welcome Centre Lead, you will play a vital role in ensuring the smooth, safe, and compassionate operation of Slade Welcome Centre. Leading a team of dedicated volunteers, you’ll coordinate centre activities and serve as the main point of contact during each food bank session. Volunteers take time to share a warm drink, discuss food requirements, offer a listening ear, and, when appropriate, signpost people to further support - all of which you’ll help guide and support.
Where: Slade Community Hall, Pendrell Street, SE18 2PJ When: Thursdays, 9am-11.30am Time Commitment: 2.5 hours per week plus additional 10 hours over the year for meetings and training. We ask for a minimum of 6 months commitment. Main contact: Volunteering and HR Lead Overview of the role: As a Welcome Centre Lead, you will play a vital role in ensuring the smooth, safe, and compassionate operation of Slade Welcome Centre. Leading a team of dedicated volunteers, you’ll coordinate centre activities and serve as the main point of contact during each food bank session. Volunteers take time to share a warm drink, discuss food requirements, offer a listening ear, and, when appropriate, signpost people to further support - all of which you’ll help guide and support. Your calm, organised presence and people-focused leadership will ensure sessions run efficiently, while creating a welcoming environment where both guests and volunteers feel valued, respected, and cared for. Key tasks: - Motivate, support, and supervise a team of volunteers during each session, creating a collaborative and encouraging atmosphere. - Develop and maintain a monthly rota to ensure consistent volunteer cover. Manage changes due to illness, holidays, or other absences, working flexibly to fill gaps when needed. - Work with the Volunteering Lead to welcome and support new volunteers during their induction and trial period, helping them settle in and understand their role within the team. - Help unload the van with food and supplies before the session begins and assist in loading it back up afterward to ensure smooth logistics. - Oversee the smooth running of the centre by delegating tasks clearly and ensuring Greenwich Foodbank procedures are followed during each session. - Uphold and model safeguarding, data protection, and health & safety policies. Report any concerns to the Operations Lead in line with procedures. - Wear the designated uniform at all times, as part of our safeguarding policy to ensure all visitors can easily identify authorised volunteers. - Ensure all volunteers are following Greenwich Foodbank’s policies and values. - Foster a warm, friendly, and non-judgemental environment for both volunteers and guests. - Lead a short update before and a debrief at the end of each session to reflect on how the shift went, share any updates, and provide a space for feedback and support. - Regularly liaise with Greenwich Foodbank staff, raising any issues or updates. Attend Welcome Centre Lead meetings and 1-2-1s with staff as required. - Submit a weekly stock order to ensure your centre has sufficient supplies for the next session. - If an e-voucher data volunteer is unavailable, record e-vouchers and any signposting offered using our data collection system (training available), operating within our data protection policy and confidentiality agreement. - Be responsible for opening and setting up the centre before the session and tidying up afterward, ensuring the venue is clean, orderly, and respected. - Represent Greenwich Foodbank positively at all times, including maintaining a strong and respectful relationship with our host venue. - Be prepared for change and flexible in adapting to new ways of working. - Complete Greenwich Foodbank's required training modules.
Community Work,Volunteer Management,General & Helping
Managing People, Organising & Planning
- Aligned with Greenwich Foodbank’s vision, values and strategy. - A strong team player with a collaborative and encouraging attitude. - A confident communicator who can speak clearly, listen well, and adapt to different situations. - Able to do some level of manual handling. - Empathetic, non-judgemental, and committed to treating everyone with dignity. - Punctual, reliable, organised and proactive, able to manage shifting priorities calmly. - A strong leader, capable of motivating others and guiding a team through busy and sometimes challenging sessions. - Open to change, adaptable, and willing to ‘road test’ new ideas, processes, or ways of working to help us grow and improve.
- Make a tangible difference in the lives of people in your local community. - Use your leadership and communication skills to support a vital community service. - Meet like minded people who are passionate about tackling food insecurity. - Gain experience in volunteer coordination, frontline service delivery, and community support.
2.5 hours per week plus additional 10 hours over the year for meetings and training. We ask for a minimum of 6 months commitment.
SE18 2PJ
Slade Community Hall, Pendrell Street, SE18 2PJ
N/A
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