Student Placement (non-clinical)
Doctors of the World
In this role, you will support people to access healthcare and overcome barriers, providing much-needed practical support.
In this role, you will support people to access healthcare and overcome barriers, providing much-needed practical support. The Placement is primarily remote, supporting our Advice Line and following up cases, with one in-person session per week (or every two weeks) following induction; however, this is dependent on our on-site capacity. In-person work consists of supporting outreach programmes in East London. Student Placement volunteers are the main point of contact for patients who call our advice line and visit Outreach Services. They carry out interviews to determine peoples’ needs and provide appropriate advice and support. They act as advocates and liaise with NHS service providers to link our patients to the care they need. What you will be doing • You will be the first point of contact for people using our service in a health promotion setting. • Listening to peoples’ needs and identifying other support services. • Helping with GP registration and administration needs & advocating on people’s behalf to NHS services. • Taking on in depth and complex casework where people seeking support face significant barriers to accessing healthcare. • Completing data collection forms with people engaging with our services. • Responding to queries on our advice line. For f2f volunteers we also require that people have had 2 doses of MMR and 3 doses of tetanus/diphtheria/polio vaccines. These are all routine childhood vaccinations that can be easily accessed for free via the NHS.
Administration,Advice, Information & Support,Community Work
Admin, Basic IT skills - internet & email
• The desire to help people in vulnerable situations. • Knowledge of the UK healthcare system. • Non-judgmental attitude towards people from diverse backgrounds. • Good social and communication skills. • Able to commit to 25 days’ volunteering spread over 5, 6 or 8 weeks. • Fluency in English. • Confident telephone manners. • Computer literacy (Microsoft, Google and Outlook) and ability to work across multiple platforms/documents. • Fluency in other languages/confidence working with interpreting services are desirable but not essential.
You will learn more about the challenges faced by some people in accessing healthcare You will learn how the NHS works and how barriers can be overcome and prevented You will gain great communication skills You will hone your problem solving skills You will learn how to do casework in an empowering and practical way
25 days (Monday to Friday) spread over 5, 6 or 8 weeks +1 day (We kindly ask for a minimum commitment of 3 days per week, 9:45am - 4:30pm).
E15 2NE
Office Address - The People’s Place, 80-92 High Street, London
Remote & Outreach Services (East London)
N/A
