CRM database volunteer
The Purple Elephant Project
As a CRM database volunteer, you will become our CRM champion. This role involves helping to manage and maintain our CRM system (Lamplight), ensuring accuracy and compliance, acting as a first point of contact for our team with troubleshooting and training new members.
As a CRM database volunteer, you will become our CRM champion. This role involves helping to manage and maintain our CRM system (Lamplight), ensuring accuracy and compliance, acting as a first point of contact for our team with troubleshooting and training new members. Full training in Lamplight will be provided. Key Responsibilities: • Data Management: • Update and maintain accurate data in the CRM system. • Verify and correct data entries to ensure accuracy and completeness. • CRM Support: • Assist with CRM training for staff or volunteers. • Respond to user inquiries and troubleshoot minor CRM issues. • Data Compliance: • Ensure compliance with data protection regulations like GDPR. • Help maintain data privacy and security. • Reporting and Analysis: • Assist with generating reports and dashboards. • Analyse CRM data to identify trends and insights. • Other Tasks: • Support with mass mailings or other communication activities. • Help with the development and implementation of new CRM features or processes.
Advice, Information & Support,IT, Technology & Websites,Teaching & Training
Evaluating & Reviewing, Good IT Skills, Organising & Planning
• Basic knowledge of CRM systems and databases • Ability to learn new systems and processes. • Strong attention to detail and accuracy. • Good communication and interpersonal skills. • Familiarity with Microsoft Office • Understanding of data privacy and security.
This role provides the opportunity to help The Purple Elephant Project achieve its objectives and make a big difference to the happiness of children and their families who need additional support. Additional benefits include:. • Gain hands-on experience and learn new skills. • Gain practical experience in CRM and data management • Meet like-minded volunteers and be part of a supportive community.
Variable. Maximum 5-10 hours per week
TW2 7DE
Primarily home based Our location: Twickenham
On 281 bus route
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