Information and Advice Volunteer Adviser, Information and Advice Service.
Age UK Bromley & Greenwich
Supporting and providing information to clients across a wide range of enquiry areas including welfare benefits, housing, social care, relationships, and consumer issues.
Identify and research information and services to signpost that are relevant to the client’s situation, drawing on information resources, agencies, and other sources of information. Committed to researching and providing up to date information to vulnerable older people using the internet and other resources. Familiarize and keep updated with resources available from Age UK factsheets and Information Guides available. Completion of the Adviser Induction programme which includes training courses on relevant topics. Followed by shadowing sessions within the I & A Team. Successfully complete online training courses for volunteers. Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries. Present and discuss information and advice with the client’s consent, act on their behalf, and represent their interests with third parties by letter, telephone or in person. Recording and updating case records on Charity log including capturing consent. Using Microsoft packages and emails. Liase closely with the Advice Case Supervisor, other advisers, and wider staff team. Seeking guidance and support where required. At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Represent the professional standards of the charity
Administration,Advice, Information & Support,General & Helping
Admin, IT Skills - good, Managing People, Organising & Planning, Research
Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds. Good communication skills and confident at speaking to clients on the telephone Able to prioritise tasks with good time management skills. A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits. Be a good listener and have empathy with older people, being approachable and welcoming. Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client. Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.
• Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich • Committed to supporting the Information and Advice service deliver a difference to all their clients. • Ongoing support and role training with feedback given. • Opportunities for networking with other volunteers and being part of a wider volunteer team. • Awareness of Age UK Bromley and Greenwich social events, services, and projects
Flexible hours available e.g. Once a fortnight, weekly, mornings or afternoons from Monday to Friday, 9am–5pm.
BR1 1RH
Bromley Office, Age UK Bromley and Greenwich, Community House, South Street, Bromley BR1 1RH.
N/A
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