Resident Survey Support Volunteers
Evolve Housing + Support
Evolve Housing + Support is looking for friendly, confident volunteers to help us deliver our annual resident survey across our services from 1st September to 30th September. You will play a key role in making sure residents’ voices are heard, supporting them to complete the survey face-to-face, over the phone, and by helping to input paper responses online.
Evolve Housing + Support is looking for friendly, confident volunteers to help us deliver our annual resident survey across our services from 1st September to 30th September. You will play a key role in making sure residents’ voices are heard, supporting them to complete the survey face-to-face, over the phone, and by helping to input paper responses online. What you’ll do Meet residents in our services to support them to complete the annual resident survey, either online or on paper. Use translated versions of the survey where needed – we have surveys available in multiple languages. Call residents to complete the survey over the phone if they prefer or are unable to meet in person. Help local teams by inputting paper survey responses into the online system at each service. Work alongside staff to encourage participation, answer questions and make the process as easy and welcoming as possible for residents.
Administration,Advice, information & support,Hostels,Languages & translation
Admin, IT Skills - Basic, Organising & Planning, Verbal Communication
What we’re looking for: Confidence talking to people from diverse backgrounds and life experiences. Good listening and communication skills. Comfortable using a tablet, laptop or smartphone to complete online surveys (training will be provided). Willingness to speak with residents by phone as well as in person. Reliability and professionalism when working in people’s homes and communal areas. An interest in housing, community support, or resident engagement is desirable but not essential. We particularly welcome volunteers who speak languages used by our residents. If you are fluent in languages other than English, please tell us which ones – we have translated surveys and would love to use your skills to reach more residents.
A clear induction and training on the survey, confidentiality and data protection. The chance to develop skills in engagement, data collection and working with diverse communities. References and recognition of your volunteering hours. Reimbursement of reasonable travel expenses (where applicable). The satisfaction of helping shape services by ensuring residents’ views are heard.
Dates: 1–30 September (flexible hours to suit you; daytime, evening and weekend slots may be available depending on the service). Locations: Evolve Housing + Support services across Croydon. Some roles may be based at a specific service; others may cover more than one location.
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Multiple sites in Croydon - near East Croydon station
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