Volunteer Memberships Assistant
Legacy Youth Zone
This role is key in supporting our team and young people by ensuring that member information is accurate and up to date, information is carefully and correctly recorded and easily accessible for our Youth Work team. It would be ideal for someone who enjoys detail-oriented, methodical, data-focused tasks and a good opportunity to gain experience or develop skills in database management, customer/client service, CRM systems and administration management.
Main responsibilities - Conduct calls with members parents and carers to check accuracy of membership information e.g. (photo, school, emergency contact information) and update where necessary - Check out-of-date memberships and inform parents/carers of need for and process for renewal - Input activity registers onto sessions to ensure accurate tracking of engagement - Make clear and detailed handover notes for Operations Manager if data is missing/inaccurate and unable to be rectified - Be vigilant in reporting any safeguarding concerns that may arise, and all information confidential and protected at all times. - Adhere to Legacy Youth Zone Health and Safety Policy - Adhere to Legacy Youth Zone Safeguarding Children Policy
Administration,Advice, information & support,IT, technology & websites
Admin, IT Skills - Good, Verbal Communication
Good communication skills and positive attitude. An excellent phone manner and a calm and empathetic approach is required. Good computer skills. Must be very comfortable operating computer programmes, handling and processing data and experienced or willing to learn database management. Reliable, punctual and efficient. Knowledgeable and mindful of confidentiality, safeguarding and GDPR when handling information regarding young people.
Volunteers will get to be part of a team supporting young people. You will meet new people, learn new skills or share your skills and experiences with others and have fun doing so. Our volunteers can enjoy a hot meal and drink while on session and access training through Legacy Youth Zone such as Youth Work, Advanced Safeguarding or CPD. Volunteers are invited to regular social and appreciation events and are recognised for their support in our team and the community. Volunteering at Legacy is an opportunity to be part of the bigger picture but to also join an award winning youth provision that is providing thousands of young people access to a broad range of activities, enabling them to discover talents and skills they otherwise might not have known they had. This helps young people, some from disadvantaged backgrounds, channel their energy in positive and productive ways whilst making friends and learning new skills. Join us if you are passionate about young people and want to make a positive impact in a young persons life, and break negative cycles.
Flexible, 2-4 hours per week.
CR0 2LG
Legacy Youth Zone, 125 Whitehorse Rd, Croydon CR0 2LG
Close to Selhurst Train Station Bus Stops: Northcote Road/Legacy Youth Zone - 50, 468, X68, N68 Beaconsfield Road/Legacy Youth Zone - 50, 468, X68, N68 The Crescent - 50, 468, X68, N68
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