Telephone Helpline Volunteer
Age UK Croydon
We are looking for a volunteer to help on our Telephone Helpline. This is a varied and rewarding role where no two days are the same. You will be helping clients and making a positive difference to their lives.
Our Information & Advice (I&A) Service supports people over the age of 50 across the borough of Croydon and consists of the following key elements: Information giving – for example, we provide information on our activities at Age UK Croydon or on other services nearby. Signposting – we offer people options on where to go for a range of issues, for example local care homes, tradespeople, assistance with technology and cost of living help. Advice and casework support – our specialist Advisers offer one-off or in-depth advice and support on a range of areas, including benefits, housing, consumer issues and community care.
Advice, information & support
Maths & Numeracy, Reading And Writing, Verbal Communication, Teamwork
Our Information and Advice Volunteers are friendly, kind and patient. They are open-minded and can talk confidently in person to people whilst listening sympathetically to their issues. They do not judge or stereotype and are able to find solutions to enquiries. They have a desire to make a difference and enjoy talking to people from different backgrounds. Good literacy and basic numeracy skills are required and a willingness to attend training and support sessions.
Have the knowledge that you are making a positive difference to people’s lives. Have an induction and training relevant to your role. Be re-imbursed for any out-of-pocket expenses. Join a friendly team and be supported in your role.
N/A
CR7 7HL
81 Brigstock Road, Thornton Heath
15 minutes walk from London Road
N/A
