Front of House Volunteer
Historic Croydon Airport Trust
As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport, responsible for ensuring visitors have a smooth and enjoyable experience. You will manage visitor check-ins, handle donations, and support merchandising activities.
As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport, responsible for ensuring visitors have a smooth and enjoyable experience. You will manage visitor check-ins, handle donations, and support merchandising activities. Visitor Reception: • Greet visitors warmly at the front door or Reception desk. • Check if visitors have pre-booked and verify booking details. • Keep the Reception Desk attended at all times. Booking Management: • Obtain booking sheets from Graeme and update them throughout the day. • Set out and supervise the donation box. • Maintain a supply of hand sanitisers, leaflets, and other materials. • Re-stock leaflet holders in the Main Entrance lobby. Visitor Handling Procedures: People with a Booking: • Check the Lead Name off the booking list and confirm the number of visitors in the group. • Request a donation of £8 per adult on entry, payable by cash, credit card, cheque (to Historic Croydon Airport Trust), or QR code. • Ensure the donation process is completed. • Inform visitors of the location of toilets and answer any questions. • Ask visitors to wait in the Waiting Area until their Guide collects them. • Manage additional visitors, ensuring tour groups do not exceed 12 people, including the Tour Guide. People without a Booking: • Politely inform visitors that entry is by pre-booking online. • Check the booking list for vacant slots and inform visitors of available times and spaces • Advise visitors to book and return at the specified time, noting they cannot wait inside AH. • Allow visitors to wait outside for potential "no-shows" if they wish. • Be polite, sympathetic, but firm if turning people away, and provide the date of the next Open Day and booking details. • Seek assistance from Graeme or Mike if needed. Visitor Departure: • Thank visitors for coming and say goodbye. • Encourage visitors to review their experience on Tripadvisor (Croydon Airport Visitor Centre). Merchandising Duties: Merchandise Stall Management: • Set up and take down the HCAT Merchandise stall. • Retrieve and replace sale items from/to the cupboards under the model in Reception. • Run the merchandise stall, selling items to visitors. Cash Handling: • Manage the float, monetary takings, cashing up, and recording total takings at the end of the day. • Ensure cash takings are not left unattended and hand them over to a Trustee at the end of the day. . Stock Monitoring: • Monitor stock levels and advise Jeff if stocks are running low.
Administration,Events & stewarding
Admin, Customer Service/Hospitality, Verbal Communication, Teamwork
• Friendly and welcoming demeanor. • Strong communication and interpersonal skills. • Ability to manage bookings and handle donations accurately. • Experience in handling cash and managing merchandise sales. • Punctual, reliable, and able to adhere to procedures. • Commitment to providing a respectful and inclusive experience for all visitors.
• Be the welcoming face of Historic Croydon Airport. • Gain experience in visitor management and merchandising. • Contribute to the educational and cultural enrichment of the community. • Be part of a supportive and passionate team.
N/A
CR0 0XZ
Airport House Purley Way
289 & 119 Route Stop at Colonnades
5
