I&A Outreach
Age UK Croydon
We are looking for a volunteer to work alongside our Outreach Officer at the Hub. This is a varied and rewarding role where no two days are the same and you will be helping clients and making a positive difference to their lives.
We operate a Community Hub on a Monday where people can drop in to get support or information for themselves or someone they care for. The hub is attended by other services in the voluntary and community sector, health services and social care teams. What will I be doing? • You will meet clients face to face and listen carefully and sympathetically to their enquiries, providing an information and signposting response to them. • Offer solutions on the spot or take referrals for more in-depth advice work. • You will enter new client referrals on our database and record each new enquiry on our systems. • You will help clients to make calls or send letters to organisations, as required. • You will assist clients with form filling and carrying out benefit checks (training will be given). • Support the team in keeping up to date with changes to information on local services and activities.
Administration,Advice, information & support
Admin, IT Skills - Basic, Verbal Communication, Teamwork
Our Information and Advice Volunteers are friendly, kind and patient. They are open-minded and can talk confidently in person to people whilst listening sympathetically to their issues. They do not judge or stereotype and are able to find solutions to enquiries. They have a desire to make a difference and enjoy talking to people from different backgrounds. Good literacy and basic numeracy skills are required and a willingness to attend training and support sessions.
In return, you will: • Have the knowledge that you are making a positive difference to people’s lives. • Have an induction and training relevant to your role. • Be re-imbursed for any out-of-pocket expenses. • Join a friendly team and be supported in your role.
Mondays, 10am – 1pm
CR7 7JH
81 Brigstock Road, Thornton Heath, CR7 7JH
N/A
2
