Volunteer Receptionist
Citizens Advice Richmond
Volunteer Receptionist for Citizens Advice Richmond
· Receive and welcome clients · Ensure appropriate client information forms are completed · Search computer database for existing client records · To explain process and direct clients within bureau · To offer practical help and respond to client needs ie using WC, help with wheelchair, buggy etc · To help keep clients calm and informed, keep waiting room tidy (toys, magazines etc) · To make appointments for clients (in conjunction with Support) · To give clients local directions eg Benefits Agency and leaflets subject to guidance from Support/Administrator · Other ad-hoc tasks as required.
Administration,Advice, Information & Support,Community Work,Support Work,General & Helping
Admin, Basic IT skills - internet & email, Language Skills, People Skills
· Ability to communicate easily · Good interpersonal skills · Ability to learn to use computer application to search for client records (training provided) · A commitment to the aims and principles of the Citizens Advice service, including confidentiality · Ability to remain calm under pressure · Articulate · Ability to work as part of a team · Well developed social skills and awareness · Ability to gain understanding of work of advisers
- Make a real difference to people’s lives by making sure that clients receive the right support for them - Learn about a range of issues such as benefits, debt, employment and housing. - Build on valuable skills such as communication, listening and questioning - Increase your employability - Work with a range of different people, independently and in a team. - Have a positive impact in your community. - And we’ll reimburse expenses too.
- 1 day a week (Wednesday) - Working hours between 10am - 12pm
TW12 1NY
94-102 High St, Hampton Hill, TW12 1NY
Hampton Hill Office: From Richmond or Twickenham - take the R70 or R68 and get off at Park Side We are one minute walk further along the road on the same side We are on the 1st floor
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