Office Administrative Assistant
REAL (formerly DITO)
A great opportunity to learn about the varied activities of a busy charity and contribute to important work on behalf of Disabled people.
Support the smooth running of the office by handling phone and email enquiries, assisting with admin tasks, and helping to welcome visitors. This role is ideal for anyone looking to build confidence and gain experience in an office or customer service setting. Key Duties: • Answer incoming phone calls from members of the public. • Log enquiries clearly and respectfully signpost to the right person or team. • Monitor and respond to email enquiries using template responses or guided replies. • Support the Office Manager with filing, data organisation, printing, and other administrative tasks. • Assist with reception duties (e.g. greeting visitors, managing meeting spaces). Ideal For: For people looking to gain experience in business admin, public services, health & social care, psychology, or anyone looking to build core office and customer service skills. You’ll Develop: • Confidence in handling real-world enquiries • Organisational and multitasking ability • Professional communication skills
Administration
Admin, Basic IT skills - internet & email, Customer Service
At least 3-6 months related study or work. Knowledge of the legal system in England and Wales. IT literate and well versed with Microsoft Office and Windows. Excellent interpersonal skills. Ability to communicate with a wide range of people and to liaise with other organisations. Ability to summarise enquiries into plain English and identifying key issues. Ability to prioritise effectively and meet deadlines. Ability to work on own initiative. Ability to work in a busy environment with competing demands. Good computer skills, including Microsoft Word, Microsoft Excel, internet and email. Ability to maintain existing computer-based and manual systems. DESIRABLE SKILLS: Experience of database inputting (ideally with CRM systems like Salesforce). Experience in the voluntary sector and office environment.
You’ll Develop: • Confidence in handling real-world enquiries • Organisational and multitasking ability • Professional communication skills
1 day a week between 10am and 4pm
E14 9YQ
Jack Dash House, 2 Lawn House Close, London
Using the bus The 135, D6 and D7 buses stop within 150 metres of Jack Dash House. If you have access to the internet visit www.tfl.gov.uk/tfl/gettingaround/maps/buses/ and type “Jack Dash House” into the search box for a map of where the local bus stops are. D7 – Get off at the stop called Marsh Wall (Stop M or J) D6 / 135 – Get off at the stop called Jack Dash House (Stop D or N) Using the tube Canary Wharf station on the Jubilee line is about 15 minutes walk from Jack Dash House for someone travelling at an average speed.
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