Community Engagement Volunteer
Healthwatch Tower Hamlets (YVHSC)
We visit healthcare and community settings to talk to people about their experiences with health and social care and capture those experiences with our feedback survey. Following a visit, you will input the feedback gathered into a database. If you are looking for further skills and development, you can get involved in analysing the data collected and helping create charts and written content for our quarterly Patient Experience Report.
Healthwatch Tower Hamlets visits healthcare and community settings to talk to people about their experiences with health and social care and capture those experiences with our feedback survey. Following a visit, volunteers input the feedback into a database. If you are looking for further skills and development, you can get involved in analysing the data collected and help create charts and written content for our quarterly Patient Experience Report. As a Community Engagement Volunteer your tasks will include: ● Visiting health, care and community venues to talk to people and gather feedback. ● Carrying out telephone engagement to capture people’s feedback. ● Collecting online reviews of relevant services from google, nhs.uk, and other review sites. ● Inputting patient experience feedback into a database. ● Analysing patient experience feedback. ● Producing infographic summary reports, highlighting, and simplifying the key findings from our Patient Experience Report.
Administration,Business, Management & Research
Admin, Basic IT skills - internet & email, Good IT Skills, Customer Service
● Aged over 18. ● Able to travel to and around the borough. ● Confidence in speaking with strangers. ● Friendly, approachable manner with good verbal communication and listening skills. ● Awareness of personal and professional boundaries.
● Incredibly social role, where you meet and work with lots of other people ● Join a network of over 300 volunteers ● Gain access to our training hub and develop yourself further ● Our volunteers receive priority job alerts for internal paid roles ● Travel expenses covered
Ideally, you will volunteer for a minimum of 4 hours a week.
E2 6GG
Unit 104, Workspace Pill Box, 115 Coventry Rd, London
N/A
5
