PIC Admin and Client Feedback Volunteer
Age UK Croydon
As a PIC Admin and Client Feedback Volunteer, you will contribute your skills to support the smooth functioning of our administrative operations. This could include, but is not limited to, • Calling our PIC Clients at the end of their engagement to receive feedback on the service and completing a ‘friends and family feedback form’.
As a PIC Admin and Client Feedback Volunteer, you will contribute your skills to support the smooth functioning of our administrative operations. This could include, but is not limited to, • Calling our PIC Clients at the end of their engagement to receive feedback on the service and completing a ‘friends and family feedback form’. • Calling former PIC Clients to find out the outcome of their Attendance Allowance application and arranging a new benefits check where needed • Keeping resources up to date and ensuring we are complying with our data retention policy. • Inputting information onto our database Charity Log. This role is office-based, and it involves inputting information into the Charity Log and speaking to Clients. You would need to be comfortable working on a computer and willing to receive further training.
Administration
Admin, IT Skills - Good, Customer Service, Verbal Communication
• Computer literate • Empathetic and patient. • A desire to help people. • Approachable. • Patient and non-judgemental. • The ability to treat your work confidentially as you will be dealing with confidential and sensitive client information. • Attention to detail. • Good people skills and telephone manner. • A willingness to learn through training and supervision. You will have the ability to maintain professional boundaries and adhere to Age UK Croydon’s policies and procedures, including Confidentiality and Safeguarding. This role is subject to an enhanced DBS check.
In return, you will: • Join a friendly team and be supported in your role. • Receive ongoing training and supervision. • Empower Clients and make a positive difference to their lives.
Up to half a day, once a week. Flexible between the hours of 9am - 5pm
CR7 7JH
Age UK Croydon, 81 Brigstock Road Thornton Heath CR7 7JH
N/A
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