I&A Telephone Helpline Volunteer
Age UK Croydon
We are looking for a volunteer to help on our Telephone Helpline. This is a varied and rewarding role where no two days are the same. You will be helping clients and making a positive difference to their lives.
We are looking for a volunteer to help on our Telephone Helpline. This is a varied and rewarding role where no two days are the same. You will be helping clients and making a positive difference to their lives. • Taking calls from Clients to establish their support needs. • Answering queries. • Giving information and signposting support to people who call us on our busy telephone helpline. • Liaising closely with Information & Advice staff, seeking advice, guidance and support where required. • Working as part of a team and with other Age UK Croydon staff and volunteers. • Support the team in keeping up to date with changes to information on local services and activities.
Advice, information & support
IT Skills - Basic, Verbal Communication, Customer Service
The ability to converse clearly over the telephone. Able to listen carefully to Customers who call the helpline, to establish their needs. Patient and has the desire to help people.
• Have the knowledge that you are making a positive difference to people’s lives. • Have an induction and training relevant to your role. • Be re-imbursed for any out-of-pocket expenses. • Join a friendly team and be supported in your role.
1 morning or afternoon per week.
CR7 7JH
Age UK Croydon, 81 Brigstock Road Thornton Heath CR7 7JH
N/A
5
