Remote Interpreter
Detention Action
The remote Advocacy and Support Volunteer role can be done from anywhere in the UK. We will provide induction training via an online platform and ongoing training, telephone support and supervision. Purpose of the post: To be part of a friendly, dedicated team providing practical and emotional support to individuals detained in immigration removal centres (IRCs) and under immigration powers in prisons.
Remote Volunteer Interpreter Role The remote interpreter role can be done from anywhere in the UK. We will provide induction training via an online platform and ongoing training, telephone support and supervision. We will do our best to ensure that despite the distance everyone who volunteers is fully supported and has the opportunity to develop their skills and knowledge. Purpose of the post: To be part of a friendly, dedicated team providing practical and emotional support to individuals detained in immigration removal centres (IRCs) and under immigration powers in prisons. To remotely assist office-based staff and volunteers in their casework by interpreting conversations with clients over the telephone. Report to: Casework Coordinator Commitment required: 9 months initial commitment, interpreting on several calls a month on an ad hoc basis. Calls will take place between 10am – 5pm Monday – Friday. We try to be flexible within these times and will only ask you to interpret at a time that works for you. If there are barriers to you volunteering with us for this length of time, we may also be able to consider a 6 month commitment, please explain why you would need this in your application. We will prioritise applicants who can make a longer commitment. Duties include: To be available within office hours to assist with interpreting between people in detention and staff or Volunteers over the telephone in three way calls. We will try to pre-arrange this with you as much as possible so that it fits around your other commitments but sometimes we may ask if you are available for last minute, emergency interpretation.
Community Work,Languages & Translation,General & Helping
Language Skills
Essential Knowledge and Experience 1. Fluent spoken English and fluency in one or more of the languages spoken by our clients. We are currently in particular need of; Arabic, Amharic, Hindi, Punjabi, Polish, Romanian, Spanish, Kurdish Sorani, Tigrinya, Urdu. 2. Knowledge and understanding of the aims and principles of Detention Action. 3. A willingness to learn about the asylum system, immigration detention in the UK and the issues faced by people who migrate to the UK. Essential Skills 1. Ability and commitment to interpret several times a month, during office hours, for at least six months. 2. Willingness to be flexible – interpreters may be required as often as several times a week or as little as once a month. 3. Ability and commitment to attend Detention Action’s Online Induction & interpreter Training before starting as a Remote interpreter 4. Ability to use active listening skills to support people and interpret over the phone in a non-judgmental, non-discriminatory, sensitive and empathic manner. 5. Ability to seek advice and guidance from the Supervisor or other staff when necessary. 6. Excellent communication skills – ability to communicate with Detention Action staff, volunteers and people in detention. 7. Excellent interpersonal skills – ability to relate to individuals from different backgrounds and cultures and willingness to understand their situations. 8. Ability to attend volunteer training sessions regularly and to contribute to the running of the organisation in a constructive manner. 9. Ability to act in accordance with Detention Action policies at all times, particularly Code of Conduct, Confidentiality and Equal Opportunities Policies.
We ensure that volunteers are fully supported by their Supervisor with regular check-ins and debriefs where we discuss how you are finding the role and how you would like to grow at Detention Action. There will be the possibility to try different volunteer roles as you build your confidence and knowledge. We will provide regular training. We will expense any costs that you may incur such as additions to your phone bill. We can provide a reference for future jobs applications on completion of the volunteer commitment.
Ideally, you will volunteer for 9 months, interpreting on several calls a month on an ad hoc basis. Calls will take place between 10am – 5pm Monday – Friday. We try to be flexible within these times and will only ask you to interpret at a time that works for you.
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Home based / Remote.
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