Online Services & Information Desk Volunteer
ClearCommunityWeb
Helping older and vulnerable adults to access online services, such as benefits agencies, local councils, and health services, by creating accounts, filling in forms, and downloading apps - together, to increase their confidence using technology.
Tasks will vary from session to session but typically include: - Assist in setting up the table or drop-in. - Researching online resources on behalf of, and signposting residents. - Setting up online accounts (local council, welfare benefits, freedom pass applications, etc) - Preparing residents with log-in details and a list of documents they will need to start their application. - Assisting residents to fill in forms where help is needed. - Assisting/talking residents through the process of photographing documents, and attaching/submitting those documents. - Downloading apps and demonstrating how to use them. - Liaising with the host. - Taking clear, simple case notes and uploading them onto our online forms.
Administration
Admin, Verbal Communication, IT Skills - Good, Teamwork
- Active listening. - Empathy and patience. - A non-judgmental attitude. - The ability and willingness to respect and maintain professional boundaries. - The ability to explain things clearly and simply. - Discretion. - Confidence and experience of filling in forms and researching information. - Good literacy and numeracy. - Willingness to attend training, and team meetings.
● Gain experience working with a growing social enterprise. ● Gain experience working with vulnerable adults. ● Meet new people and feel involved in the community. ● Make a difference in the community and people we work with. ● Increase confidence working in a community setting. ● Develop new skills working with people
One weekly two-hour session at one of our community locations. Due to training involved, we ask for at least six months commitment.
CR0 2TB
Within the borough of Croydon
N/A
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