StreetLink London Phone Line Volunteer
St Mungo's
As a Streetlink London Phone Line Volunteer, you will be connecting people who are sleeping rough to local support services in their area that can help to end their homelessness. You will be taking phone calls from people who are sleeping rough, and linking them to vital support services, to help end their rough sleeping. We are particularly seeking applicants who can help during weekday (Mon-Fri) between 3pm and 9pm for at least 2 hours a week for a commitment of at least 6 months.
As a Streetlink London Phone Line Volunteer, you will be connecting people who are sleeping rough to local support services in their area that can help to end their homelessness. You will be taking phone calls from people who are sleeping rough, and linking them to vital support services, to help end their rough sleeping. As a phone line service, it is important to note that this role provides support to those sleeping rough over the telephone, and not face-to-face. This volunteering role is a fantastic opportunity to not only learn about resources and provision available to those sleeping rough, but to also play an incredibly vital role in helping to end people’s homelessness. We are particularly seeking applicants who can help during weekday (Mon-Fri) between 3pm and 9pm for at least 2 hours a week for a commitment of at least 6 months. In this role, you will carry out some or all of the following tasks: • Supporting with a high volume of calls and alerts via our website and mobile app from members of the public and from people who are sleeping rough themselves. • Creating detailed alerts for local outreach teams so that people rough sleeping are found as quickly as possible. • Signposting people experiencing homelessness to other homeless support services. • Educating callers on a variety of issues related to homelessness. • Adhering to St Mungo’s Policies and Procedures at all times This role is a great opportunity for anyone who hopes to develop a career in homelessness support, or who wants to gain experience of working on a helpline.
Advice, Information & Support,Support Work
Good IT Skills, Customer Service
- Confidence in answering phone calls and a warm telephone manner. - Excellent IT skills (word processing, data entry, Google maps). - A friendly personality and customer-focused approach. - Ability to stay calm under pressure. - Enthusiasm and motivation. - An understanding of the causes of homelessness and its impact. - Genuine interest in and commitment to St Mungo’s work and client group. - An understanding of and commitment to diversity and equality. We particularly welcome applicants with lived experience of homelessness and homeless services
We can offer you a rewarding experience by providing opportunities to: - Make a significant contribution to combating homelessness - Develop skills and experience of the homelessness sector within a dynamic, positive, friendly and supportive environment, and have access to some of the training courses at St Mungo’s - Access an extensive volunteer training programme and e-learning programme - Socialise with like-minded people and other volunteers
We ask you to volunteer for at least 2 hours per week, anytime between 3pm and 9pm on any weekday (Mon-Fri) for a minimum commitment of six months.
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StreetLink London referral line is based at St Mungo’s Head Office, based at 3 Thomas More Square, Shadwell, London.
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