Cost of Living Crisis Volunteers
South West London Law Centres
Our busy Cost of Living/Crisis Navigation team assists vulnerable and disadvantaged members of the community, helping them apply for discounts and grants and advising them on benefits claims to maximise their income
Our busy Cost of Living/Crisis Navigation team assists vulnerable and disadvantaged members of the community, helping them apply for discounts and grants and advising them on benefits claims to maximise their income. We are looking for proactive and enthusiastic volunteers to provide administrative/casework support to our team of caseworkers and advisers. No experience is necessary as full training will be given.
Administration,Advice, information & support
Admin, IT Skills - Good, Customer Service, Teamwork
As a Cost of Living Crisis Volunteer, you may be asked to support vulnerable clients to ensure the smooth running of their case. This will include gathering information on their behalf to write legal letters to creditors, or to assist them applying for Welfare Benefit they are entitled to and to apply for charitable grants on their behalf. You may be asked to assist them with Benefit appeals and witness statements and may need to carry out some legal research in support of their matters. You may also be asked to carry out surveys and questionnaires to clients who have been assisted through crisis and prospective clients referred to the service. This will include contacting clients on the phone to ask questions about their circumstances and financial situations, about their expectations of the service for new clients, and whether these expectations were met to clients who have already benefited from the project services. As such, you must enjoy and be confident and comfortable to engage with people from all walks of life, and able to use your emotional intelligence to assist people from disadvantaged background who may be struggling to make ends meet. The role does not require any previous similar experience as full training will be given Key skills: • Good attention to detail and high levels of accuracy • Good working knowledge of Microsoft Office (Word, Excel and Outlook) • Positive, proactive approach to team work • You should have a professional telephone manner, able to remain calm under pressure • Strong communication skills, both written and oral • Good organisational skills • IT literacy
While this is a voluntary, unpaid position, we can reimburse your reasonable expenses for up to £15 per working day when travelling and volunteering in the office
We are seeking someone who can commit to volunteering at least one full day a week (9.30 am to 4.30 pm), from the Croydon office for at least six months, on Tuesday, Wednesday or Thursday.
CR0 1QQ
5th Floor Davis House Robert Street. Croydon
Around the corner from the job Centre and library, behind Council. Side road off the High St. between the flyover and the library, opposite the entrance of Surrey St. Market.
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