PIC Admin and Client feedback Volunteer
Age UK Croydon
As a PIC Admin and Client Feedback Volunteer, you will be contributing your skills to support the smooth functioning of our administrative operations.
Tasks will include, but are not limited to: • Calling our PIC Clients at the end of their engagement to receive feedback on the service and completing a ‘friends and family feedback form’. •Calling former PIC Clients to find out the outcome of their Attendance Allowance application and arranging a new benefits check where needed •Keeping resources up to date and ensuring we are complying with our data retention policy. •Inputting information onto our database Charity Log.
Administration
Admin, IT Skills - Basic, Verbal Communication, Teamwork
Personal qualities and experiences: •Computer literate •Empathetic and patient. •A desire to help people. •Approachable. •Patient and non-judgemental. •The ability to treat your work confidentially as you will be dealing with confidential and sensitive client information. •Attention to detail. •Good people skills and telephone manner. •A willingness to learn through training and supervision.
In return, you will: •Join a friendly team and be supported in your role. •Receive ongoing training and supervision. •Empower Clients and make a positive difference to their lives.
Up to half a day per week. Days / times are flexible between Mon-Fri 9am – 5pm.
CR7 7JH
Age UK Croydon office: 81 Brigstock Road Thornton Heath CR7 7JH
N/A
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