Admin Support for Single Point of Access (SPA)
Citizens Advice - Bromley
Help with the day to day running of the Citizens Advice service (SPA: Single Point of Access)
Help with the day to day running of the Citizens Advice service (SPA: Single Point of Access) To respond to emails both from clients and professionals. To type up letters and read through documents checking for mistakes. To record client data on the Bromley Well Charity Log Database and either refer to Bromley Well Services or signpost where necessary. To update spreadsheets with regard to staff availability and daily statistics. To follow up on tasks within the SPA action list by calling back clients where necessary; not in an advice role. We ask that you are able to volunteer for at least a minimum of 12 months depending on the role. 1 Full day or 2 half days. We can be flexible about the hours that you volunteer so come and talk to us
Administration,Advice, Information & Support,Community Work,IT, Technology & Websites,Marketing, PR & Media
Admin, IT Skills - good, Organising & Planning, Reading & Writing
To have good communication, listening and IT skills - essential To be friendly and approachable. To respect views, values and cultures that are different to your own. To be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection To be willing to undertake training in your role
To gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team . To contribute to the smooth running of the advice service which makes a real difference to peoples’ lives. To work with a range of different people, independently and in a team. And we’ll reimburse expenses too, within limits.
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Working remotely / from home
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