ADVICE HELPLINE SUPPORT VOLUNTEER
Age UK Richmond
Supporting the Advice Helpline team helping to provide telephone information and advice for older people in Richmond borough. We advise on a range of issues, from housing, money matters to finding a reputable local suppliers.
You will support the Advice Helpline team helping to provide telephone information and advice for older people in Richmond borough. We advise on a range of issues, from housing, money matters to finding a reputable local suppliers. Where necessary we will signpost to other agencies and Age UK Richmond services. Training will be provided to develop the volunteers' skills, and the volunteer will work with supervision and support at all times. This could also suit someone looking to gain work experience. The Advice Helpline is open Mon-Fri 9am-5pm.
Administration
Admin, Basic IT skills - internet & email, People Skills
Person Specification • The ability to work on your own and as part of a team. • A liking for and empathy with older people. • A clear, polite and patient phone manner. • Good computer skills. • Methodical and well organised. • An understanding of the issues of isolation and older people. • Reliability and trustworthiness.
- Training and ongoing support - Volunteering in a supportive, very friendly team - Skills development - Meeting new people - Helping older vulnerable people in your local community - Making a difference in peoples' lives - Sharing your knowledge and experience
1 day a week for 3-4 hours (can work around school hours if needed). 6 month commitment required (as training is in depth)
TW12 3RN
Age UK Richmond The White House Community Centre 45 The Avenue Hampton TW12 3RN
N/A
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