Money & Benefits Volunteer Visiting Officer
Age UK Richmond
As part of the Money & Benefits team you will be assisting clients with claiming attendance allowance and other benefits, which would otherwise be unclaimed. You will be required to make home visits to assist with filling in the relevant forms. Full training will be given for those without benefits experience.
Role Description and Main Duties: As part of the Money & Benefits team within in our busy Information & Advice team you will be assisting clients with claiming attendance allowance and other benefits, which would otherwise be unclaimed. You will be required to make home visits to assist with filling in the relevant forms. Once complete the data needs to be entered in to our database. Full training will be given for those without benefits experience. Specific Responsibilities: • To carry out visits to clients in their homes across Richmond Borough • To assist with filling in the relevant paperwork • To process the claim in a timely fashion • Record details of the visit and the claim in our database ‘Charity Log’ • To report any concerns about the safety or health of service users to the I & A Manager • To attend any further training as may be required
Administration,Advice, Information & Support,Support Work
Admin, Basic IT skills - internet & email, People Skills
Person Specification: • Good communication and listening skills • Observation skills • Good organisation skills • Understanding of confidentiality • The ability to work alone or as part of a team • Possession of a full driving licence, and use of own vehicle (not necessary if happy using public transport) • Liking for and empathy with older people, calm and friendly manner • Reliability and trustworthiness • A DBS check will be required
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