First Contact Support Volunteer
Age UK Richmond
Our Information and Advice Service is looking for volunteers to help support our First Contact helpline. If you enjoy speaking to and helping people over the phone or are looking to gain work experience then get in touch to find out more.
You will support the First Contact Advisor helping to provide telephone information and advice for older people in Richmond borough. We advise on a range of issues, from housing, money matters to finding a reputable local supplier. Where necessary we will signpost to other agencies and Age UK Richmond services. Training will be provided to develop the volunteers' skills and the volunteer will work with supervision and support at all times. This could also suit someone looking to gain work experience. The First Contact helpline is open Mon-Fri 9am-5pm
Administration,Advice, Information & Support
Admin, People Skills
Person Specification: • A warm and friendly personality • Happy to be flexible • Ability to listen to others and to identify problems and solutions in order to meet the needs of clients • Ability to explain things clearly without jargon or being patronising • An open-minded approach to individuals, avoiding judgment and stereotyping • Skills and willingness to work on the telephone with clients • Liking for and empathy with older people • Awareness of discriminatory practices and equal opportunity issues • Ability to work as part of a team • Willingness to attend training and other events • Computer literate • Reliability and trustworthiness
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TW12 3RN
Age UK Richmond The White House Community Centre 45 The Avenue Hampton TW12 3RN
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