Front of House Volunteer
Heritage and Communities Trust
Welcome visitors, give tours and help in our shop and café at a free, volunteer-run museum.
Our front of house volunteers are the museum: the first person a visitor meets, and the one who turns a wet Sunday into a good day out. You might welcome visitors, share the stories behind our Victorian steam engines, fire engines and tube carriages, give tours, work in the shop or cafe, or gather visitor feedback. We’re a free, volunteer-run museum in a listed Victorian pumping station in Walthamstow. One or two Sunday shifts a month, more if you can commit to them! Expenses paid, all roles are 14+.
Community Work,Fundraising,Events & Stewarding,Employee & Group Volunteering
Cleaning & Tidying, Research
You need to enjoy talking to people of all ages, be friendly, patient and reliable, and stay calm when it gets busy. Clear communication and a willingness to learn our key stories matter more than knowing the collection, which we’ll teach you. Customer service, hospitality, retail, till, teaching, guiding or public speaking experience is welcome but not required, and additional languages are always useful. You’ll gain confidence, public speaking, customer service and visitor services experience, and a working knowledge of local and industrial history.
Travel and agreed out-of-pocket expenses reimbursed, up to £4 to spend in the museum café on volunteering days, a discounted rate in the shop and café, and free entry to many London museums and exhibitions after a qualifying period. You’ll get a full induction, training for your role and a named contact, plus volunteer socials, outings and family events. You’ll build confidence and real experience in customer service, visitor services, events and local history.
Volunteers can contribute as much or as little as they please. Some of our volunteers come in three days a week, some a couple Sundays a month.
E17 8AX
10 S Access Rd, London E17 8AX
You can't miss us! A long white wall with our name on it next to a pair of black gates will be your guide.
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