Roma Casework Volunteer
St Mungo's
As a Roma Casework Volunteer, you will help Roma clients access the support they need.
In this role, you will be supporting us with some or all of the following tasks: • Assisting workers to support Romanes or Romanian speaking clients face-to-face or over the phone. • Engaging with rough sleepers and those known to the team, supporting the key worker with general assessments • Helping clients access support around immigration, employment and reconnections and accommodation. • Working collaboratively with the worker & divide tasks where appropriate. • Engaging with rough sleeping clients with sensitivity and respect. • Adhering always to St.Mungos policies & procedures.
Administration,Advice, Information & Support,Languages & Translation,Teaching & Training
Basic IT skills - internet & email, Managing People
Able to speak Romanes or Romanian fluently or to a high level. • Good understanding of the Roma communities • Have some knowledge of the UK EUSS requirements and understands the rights clients have with Pre settled statues and Settled statues. • Have personal resilience. • Be reliable and able to handle early start shifts. • Good IT literacy. • The physical ability to work on the streets – there can be a lot of walking involved. • Client and customer focused. • A friendly personality, good interpersonal skills, enthusiasm and motivation. • Willing to learn and develop within the role. • Collaborative with good communication skills. • An understanding of the causes of homelessness and its impact. • Genuine interest in and commitment to St Mungo’s work and client group. • An understanding of and commitment to diversity & equality.
Our core volunteer training as well as access to further learning and development opportunities from our specialised Volunteer Services team. • A role induction and role-specific training as well as regular support from your volunteer supervisor. • Reimbursed volunteering expenses. • New skills and experience within the largest homelessness services provider - both extremely valuable if you seek paid employment in the sector. • Professional references after 3 months volunteering. • A dedicated volunteer services team to support your volunteering. • Access to our Volunteer Development Pathway to help you to develop the skills and experience to support your progression.
3-15 hours across 1-2 days
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This role is available across London. One day per week Mon-Thurs 10am-4pm .
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