Feedback & Service Monitoring Volunteer
MumsAid
Volunteer to gather feedback from service users, helping improve MumsAid’s mental health services.
Support MumsAid in improving services by gathering and recording feedback from service users. You will contact service users sensitively by phone, help distribute surveys, organise feedback data, and identify key themes to support service development and reporting. There may also be opportunities to attend MumsAid groups in person on occasion to gather feedback directly and better understand participants’ experiences. This role suits someone who is empathetic, organised, a good listener, and confident using basic IT tools. Training and ongoing support are provided.
Administration,Support Work
Basic IT skills - internet & email, Evaluating & Reviewing, Organising & Planning
A warm, empathetic, and non-judgemental approach when speaking to service users. Ability to communicate clearly and sensitively with parents who may be experiencing challenging circumstances. Good communication and active listening skills. Attention to detail and accuracy when recording information. Understanding of confidentiality, safeguarding, and when to escalate concerns. Reliability and commitment to the agreed volunteering schedule. Willingness to complete MumsAid induction and required training. Confidence using basic IT tools such as spreadsheets and online forms.
Induction and role-specific training, including safeguarding, mental health first aid, and suicide prevention training. Ongoing support and feedback. Opportunity to gain experience in monitoring, evaluation, and community engagement. Development of communication and listening skills. The chance to contribute directly to improving services for mums and families. Being part of a supportive network of volunteers and professionals. Reimbursement of agreed travel expenses (with receipts). Written references available on request.
Flexible, ideally 3 hours per week (workload dependent)
remote
N/A
N/A
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