Appointment Admin Volunteer
Helen Bamber Foundation
Support the smooth running of appointment scheduling, improving communication with clients.
We are seeking a proactive and organised Appointments Admin Volunteer to support the Appointments Lead at the Helen Bamber Foundation for 1-2 days per week, for 6 months minimum. This role will play an important part in supporting the smooth running of appointment scheduling, improving communication with clients, and helping to reduce missed appointments. You will work closely with the Client Services team and wider multidisciplinary teams to support effective appointment management.
Administration,Advice, Information & Support
Admin, Basic IT skills - internet & email, Organising & Planning
Excellent communication skills with a high standard of written and spoken English; Excellent interpersonal skills; Empathetic and understanding. Computer literate with experience of Microsoft packages; High attention to detail and accuracy; Punctual, reliable and self-motivated with a positive, ’can-do’ attitude; Ability to deal sensitively and in a warm, friendly and appropriate manner with clients who have specific needs; Ability to multi-task and prioritise tasks within a time-pressured environment; A high level of discretion and confidentiality given the sensitivity of the information and nature of the work; Understanding of, and commitment to, the objectives of the Helen Bamber Foundation.
A better understanding of asylum seeker and refugee processes in the UK; Stronger administrative skills; An ability to multi-task between competing priorities; Experience of working with a multi-disciplinary team in a Human Rights charity; Ability to process large amounts of data and prioritise or categorise it; Ability to manage multiple busy calendars at the same time.
flexible, 1-2 days per week (roughly 9am-5pm), 6 months minimum
N1 7JH
Near Old Street, London
Closest station: Old Street (less than 10 min walk)
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